Field Operations Specialist - Human Services Program - McAllen, Texas

wfgrp; McAllen (TX); Hybrid; USD 35,000 - 55,000; Full time

Job summary

wfgrp is seeking qualified field professionals to support a federal human services program targeting vulnerable populations. This role is field-based and requires frequent travel primarily in McAllen, Texas, where candidates will conduct in-person visits, verify residences, and engage with participants.

Preferred candidates will possess experience in community outreach, have excellent communication skills, and be able to operate independently in varied environments. The position demands strong situational awareness and may require overnight travel.

Qualifications

• Minimum one year of experience in field operations or related fields.
• Valid driver's license and reliable transportation required.
• Ability to travel frequently on short notice including evenings and weekends.

Responsibilities

• Conduct assigned in-person field visits within an assigned region.
• Document findings accurately and timely.
• Coordinate with supervisors and program operations staff.

Skills

Field operations experience

Strong communication skills

Situational awareness

Problem-solving

Bilingual in English and Spanish

Education

High school diploma or equivalent

Associate or Bachelor's degree in relevant fields

Tools

Microsoft Office

Smartphones and tablets

GPS/routing tools

Job description

Summary

The Workforce Group, a LEMOINE company, is seeking qualified field professionals to support a federal human services program serving vulnerable populations, including young adults and families. This highly field‑based role involves conducting in‑person visits, verifying residence information, supporting participant engagement, and documenting observations in accordance with program requirements. The position requires frequent travel, objective documentation, strong situational awareness, and the ability to operate independently in residential and community‑based environments.

Field Travel Requirements

Location: McAllen, Texas and surrounding areas. Candidates must reside within reasonable proximity to a major airport. Travel: Frequent travel required (75%–90%), including same‑day, regional, and overnight travel.

Duties and Responsibilities

Conduct assigned in‑person field visits within an assigned geographic region. Verify participant residence and document findings accurately. Observe and record safety and wellness indicators using established program procedures. Identify and record household and contact information per protocol. Use approved tools, mobile technology, and secure systems for documentation. Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff. Conduct follow‑up visits or address verification activities as required. Complete visit documentation, reports, and data entry timely. Identify and report safety concerns or risks per procedures. Maintain professionalism, confidentiality, ethical standards. Protect sensitive information. Follow all field safety, travel, communication, and situational awareness protocols. Maintain accurate records (calendars, travel logs, mileage, communication logs, case notes). Participate in required training, operational briefings, and team meetings. Travel domestically on short notice via air or ground, including overnight travel. Stand and walk for extended periods. Perform additional duties as assigned.

Qualifications, Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• Minimum one year of experience in field operations (human services, community outreach, case management, investigations, residential/community visits, or similar).
• Associate or bachelor’s degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field strongly preferred.
• Experience conducting residential visits, field‑based assessments, or community outreach activities strongly preferred.
• Ability to travel frequently on short notice, including evenings, weekends, and overnight assignments.
• Valid driver’s license, reliable transportation, and ability to meet company travel and motor vehicle requirements.
• Ability to work independently and exercise sound judgment in fast‑paced field environments.
• Strong verbal and written communication skills.
• Ability to prepare accurate, objective, and timely documentation and reports.
• Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems.
• Strong problem‑solving and situational awareness skills.
• Ability to carry required equipment and stand/walk for extended periods.
• Complete required federal, client, and company training prior to assignment.
• Pass and maintain a government security background investigation, including favorable credit check.
• Pass drug test, motor vehicle record check, and background check after conditional offer.
• Must be authorized to work in the United States.
• Bilingual fluency in English and Spanish strongly preferred.
• Training or experience in trauma‑informed care, de‑escalation, crisis response, mandated reporting, safety planning, or similar practices strongly preferred.

Work Environment

This position primarily operates in the field with frequent travel to assigned residential and community settings across urban, suburban, and rural areas. Work may involve exposure to unpredictable environments and situations requiring heightened situational awareness, professional judgment, and adherence to field safety procedures. Work schedule may vary based on operational needs and authorized field visit windows, including evenings, weekends, holidays, short‑notice, and overnight assignments.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre‑employment screening requirements, including background checks, drug screening, motor vehicle record review, reference checks, and other job‑related screening. Successful completion of required federal background/suitability review, favorable credit check, security processing, and program‑specific onboarding is also required before beginning work. Employees must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non‑disclosure, conflict‑of‑interest, and standards‑of‑conduct acknowledgments.

Equal Employment Opportunity

We are an equal‑opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.