Field Operations Specialist - Human Services Program - Fort Worth, Texas

wfgrp; Fort Worth (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

The Workforce Group in Fort Worth, TX is seeking field professionals to conduct in-person visits, verify residence information, support participant engagement, and document observations for a federal human services program serving vulnerable populations. The role is highly field‑based, requiring frequent travel (75‑90%) and independent work in residential and community environments.

Candidates must reside near a major airport and be willing to travel frequently, including evenings and weekends.

Qualifications

• Must be able to travel frequently on short notice, including evenings and weekends.
• Valid driver’s license and reliable transportation required.
• Ability to work independently with sound judgment in field environments.
• Ability to pass federal, background, and security screenings.

Responsibilities

• Conduct in-person field visits within an assigned geographic region.
• Verify participant residency and document findings accurately.
• Observe safety and wellness indicators per program procedures.
• Record household and contact information per protocol.
• Use approved tools and mobile technology to document timely.
• Coordinate with supervisors and program staff as needed.
• Complete visit documentation and data entry promptly.
• Identify safety concerns and reportable risks per procedures.
• Maintain confidentiality and professional standards at all times.
• Travel domestically on short notice, including overnight stays.
• Stand and walk for extended periods in various environments.

Skills

Verbal communication

Written communication

Problem-solving

Situational awareness

Independence

Education

High school diploma or equivalent

Associate or bachelor’s degree in social work or related field preferred

Tools

Smartphones/Tablets

GPS/routing tools

Microsoft Office

Electronic documentation systems

Job description

Job Summary

The Workforce Group, a LEMOINE company, is seeking field professionals to conduct in‑person visits, verify residence information, support participant engagement, and document observations for a federal human services program serving vulnerable populations. The role is highly field‑based, requires frequent travel (75‑90% of the time), and involves independent work in residential and community environments. Location: Fort Worth, Texas and surrounding areas. Candidates must reside within reasonable proximity to a major airport.

Duties and Responsibilities

• Conduct assigned in‑person field visits within an assigned geographic region.
• Verify whether participants reside at assigned residential locations and accurately document findings.
• Observe and document general safety and wellness indicators using established program procedures.
• Identify and record relevant household and contact information in accordance with program protocols.
• Utilize approved tools, mobile technology, and secure systems to complete timely and accurate documentation.
• Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff.
• Conduct follow‑up visits or address verification activities as required.
• Complete visit documentation, reports, and data entry in a timely and accurate manner.
• Identify and escalated safety concerns or reportable risks in accordance with established procedures.
• Maintain professionalism, confidentiality, and ethical standards at all times.
• Protect sensitive participant, program, and government information.
• Follow all field safety, travel, communication, and situational awareness protocols.
• Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.
• Participate in required training sessions, operational briefings, and team meetings.
• Travel domestically on short notice and on a frequent basis via air and/or ground transportation, including overnight travel when required.
• Stand and walk for extended periods on various surfaces.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of experience in field operations in a related area such as human services, community outreach, case management, investigations, residential/community visits, or similar work.
• Associate or bachelor’s degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field is strongly preferred.
• Experience conducting residential visits, field‑based assessments, or community outreach activities is strongly preferred.
• Ability to travel frequently on short notice, including evenings, weekends, and overnight assignments.
• Valid driver’s license, reliable transportation, and ability to meet company travel and motor vehicle requirements.
• Ability to work independently and exercise sound judgment in fast‑paced field environments.
• Strong verbal and written communication skills.
• Ability to prepare accurate, objective, and timely documentation and reports.
• Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems.
• Strong problem‑solving and situational awareness skills.
• Ability to carry required equipment and stand/walk for extended periods.
• Ability to complete required federal, client, and company training prior to assignment.
• Ability to pass and maintain a government security background investigation, including a favorable credit check.
• Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
• Must be authorized to work in the United States.
• Bilingual fluency in English and Spanish is strongly preferred.
• Training or experience in trauma‑informed care, de‑escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred.

Work Environment

This position primarily operates in the field with frequent travel to assigned residential and community settings across urban, suburban, and rural areas. Work may involve exposure to unpredictable environments and situations requiring heightened situational awareness, professional judgment, and adherence to field safety procedures. The schedule may vary based on operational needs and authorized field visit windows, including evenings, weekends, holidays, extended‑hour, short‑notice, and overnight travel assignments.

Federal Contract Requirements

Employment is contingent upon successful completion of all pre‑employment screening, including background checks, drug screening, motor vehicle record review, reference checks, and other job‑related screening requirements. Additional federal background/suitability reviews, a favorable credit check, security processing, and program‑specific onboarding must be completed before beginning work. Employees must protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employee acknowledgement of confidentiality, non‑disclosure, conflict‑of‑interest, and standards‑of‑conduct policies may be required.

Equal Employment Opportunity

We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.