Field Operations Specialist

Motivate; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Motivate is seeking a Field Lead Specialist to enhance field operations through administrative support and technical skills. This role involves bicycle repairs, data tracking, and process improvement, requiring dependability and a strong work ethic. Join a team dedicated to transforming urban mobility and making a positive community impact.

Benefits

Comprehensive medical, dental, and vision plans

Paid time off and sick time

401k Retirement Plan

Free annual bike share membership

Opportunity for growth

Qualifications

• Valid Driver’s License with ability to meet motor vehicle record requirements.
• Experience with Excel and Google Suite.
• Ability to lift to 75 pounds and work outdoors.

Responsibilities

• Assist with administrative and data tracking functions for Service Delivery Operations.
• Perform bicycle repairs and diagnostics.
• Maximize maintenance data tracking.

Skills

Dependability

Organizational Skills

Problem Solving

Technical Skills

Tools

Excel

Google Suite

Job description

Is this you?

• You are eager to learn new things and looking for a growth opportunity
• You take pride in a job well done and enjoy focusing on solutions
• You are dependable and exhibit a strong work ethic

If so, we have your next job opportunity!

Motivate is seeking an outgoing and organized Field Lead Specialist to assist with administrative and data tracking functions for Service Delivery Operations. The field lead specialist will complete special projects to improve the efficiency of field operations and build new processes.

About the Role

• Work with the Manager to focus on field process and efficiency improvements
• Perform complicated bicycle and e-assist bicycle repairs and field diagnostics.
• Oversee and provide feedback on maintenance data entries to maximize information tracking each time a bike is returned to depot
• Perform more complex battery swapping tasks and e-assist bicycle resurrection and recovery
• Accurately and efficiently perform duties on mobile devices and report process improvement accurately to management staff.

About You

• Ability to hit predetermined performance and production targets
• Ability to make difficult decisions without direct supervisor present
• Schedule flexibility as business needs change
• High level of experience with Excel, Google Suite, and various apps
• Valid Driver’s License with ability to meet motor vehicle record requirements
• Highly responsible, well-organized individual
• Willingness to work outdoors and in all weather conditions
• Ability to lift to 75 pounds, bend, stoop, and stand for extended periods; ability to bicycle for extended periods

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k Retirement Plan
• Free annual bike share membership
• Opportunity for growth

Interested? Apply Now!

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.