Field Operations - Market Ops

AvantStay, Inc.; Truckee (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Annual salary bonus (performance)

Insurance (medical, dental, vision, +)

Flexible paid time off

Complimentary and discounted stays

Retirement savings via Betterment

Parental leave

Fitness reimbursement

Cell phone reimbursement

Mileage reimbursement

Job summary

AvantStay is seeking an experienced Maintenance Supervisor to handle maintenance on our short-term rental properties, including residential homes and boutique hotels. You will troubleshoot, repair, and upgrade units, while coordinating with vendors as needed.

Responsibilities include prioritizing repairs before guest arrivals, documenting all activities in our system, and assisting with onboarding new properties. The role requires weekends and flexible scheduling to meet business needs.

Qualifications

• 3–5 years experience in property maintenance, hotel, or apartment upkeep.
• Deep understanding of electrical, plumbing, pool, HVAC and landscaping tasks.
• Tech savviness to troubleshoot apps and document work.
• Ability to lift heavy objects.
• Self-sufficient with ability to complete jobs independently.
• Must provide your own tools.
• Must be available weekends, holidays, and flexible hours.

Responsibilities

• Collaborate with Area Manager to resolve maintenance issues.
• Repair furniture, unclog drains, paint and replace broken items.
• Prioritise repairs before guest arrival and during stays.
• Perform hands-on maintenance ~80% of the time.
• Assist managers by coordinating with 3rd party vendors ~20% of time.
• Obtain quotes for maintenance work from vendors.
• Document all maintenance and billing in the system.
• Manage storage of tools, supplies, and equipment.
• Assist onboarding of new properties and install basic security devices.

Skills

Property maintenance

Electrical knowledge

Plumbing knowledge

Tech savviness

Self-sufficiency

Own tools

Weekend & holiday availability

Tools

Own tools

Job description

Who we Are

AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.

What we are looking For

AvantStay is looking for an experienced Maintenance Supervisor. As the go-to person for maintenance on our team, you'll help troubleshoot basic to intermediate issues at our properties - both short-term rental residential & boutique hotels, fix inadequate parts of units to make them functional, and conduct general home improvement tasks.

The Maintenance Supervisor will perform scheduled maintenance as directed as well as diagnose problems and repairs on electrical, plumbing, carpentry, dry wall, appliances etc. This position will schedule, monitor, and perform maintenance, and respond to work order requests from the team.

The Maintenance Supervisor will inspect properties and the grounds for safety and cleanliness, and occasionally recommend and work with outside contractors as needed.

What you’ll do

• Partner with Area Manager to resolve maintenance issues in our properties

• Perform maintenance to our properties such as repairing furniture, unclogging drains, painting, and replacing broken items

• Prioritize and proactively resolve maintenance issues prior to guest arrival and during guest stays, if necessary

• 80% of the time you will be performing hands-on maintenance

• 20% of the time you will support the local managers with assigning work to 3rd party vendors as appropriate

• Assist in obtaining quotes of maintenance work assigned to 3rd party vendors

• Thoroughly document all maintenance and billing details in our task management system

• Maintain organization and upkeep of supplies in storage such as tools, furniture, and heating & cooling items

• Assist in the onboarding of new properties, performing general maintenance/touchups, and installing basic security components (doorbells, cameras, etc.)

• Move heavy objects and be on your feet for prolonged periods of time

Requirements

• 3-5 years of experience in property management, hotel, or apartment complex maintenance

• Deep understanding of all property upkeep tasks and knowledge of electrical, plumbing, pool, HVAC and landscaping work

• Tech savviness to troubleshoot technology issues and comfort navigating apps to document work

• Ability to lift heavy objects

• Ability to be self-sufficient and independently complete jobs

• Must provide your own tools

• Must have the ability and availability to work weekends, holidays, and with an overall flexible work schedule to fit current business needs

Benefits

• Annual salary range of $70-75k + performance bonus (dependent on your skills and experience)

• Generous company-sponsored insurance (medical, dental, vision, life, etc.)

• Flexible paid time off

• Complimentary and discounted stays at AvantStay properties

• Pre-tax retirement savings plans offered via Betterment

• Paid parental leave

• Fitness reimbursement

• Cell phone reimbursement

• Mileage reimbursement

When you join AvantStay

You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.