Field Operations Manager - Vancouver, WA

Konecranes; Vancouver (WA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401k plan with company match

Identity theft protection

Accident insurance

Travel insurance

Paid holidays

Job summary

Konecranes is seeking a Field Operations Manager to lead safety, productivity, and customer satisfaction across the assigned territory. You will drive KPI-based improvements and partner with regional teams to boost brand equity and efficiency.

Responsibilities include directing field staff, ensuring tool availability, and maintaining equipment while optimizing gross margin. Expect travel up to 20% and a strong focus on customer outcomes across multiple sites.

Qualifications

• Minimum of five years' experience as a manager in customer service operations.
• Previous experience managing a customer facing, field service business preferred.
• Demonstrated leadership and well-developed people skills.
• Strong understanding of mechanical and electrical principles.
• Good written and verbal communication skills and PC skills.

Responsibilities

• Ensure safety of all personnel; conduct monthly safety meetings, toolbox talks, vehicle/equipment inspections, and field audits; ensure POWRA target.
• Coordinate work schedules for direct reports with centralized planning.
• Direct field management of Field Supervisors, Inspectors, Technicians, Site Managers, and Site Supervisors to meet planned hours.
• Ensure reports have tools, replacement parts, and components required for work.
• Ensure customer satisfaction; perform follow-up on work and address concerns promptly.
• Oversee gross margin and productivity of the branch operation.
• Maintain and use company assets per manufacturer recommendations and best practices.
• Perform other duties as assigned.

Skills

Leadership

Mechanical principles

Electrical principles

Written communication

PC skills

Job description

POSITION SUMMARY

Field Operations Managers are accountable for the safety, productivity, efficiency, and job satisfaction of all direct reports, and Konecranes customer satisfaction in the assigned territory. Through demonstrable and systematic KPI management, this role will assure continuous improvement in these key accountabilities. The role will also cooperate with other regional functions to improve Konecranes brand equity, improve process efficiency, maintain established reporting requirements, and grow the assigned territory profitably.

RESPONSIBILITIES

• Responsible for the safety of all personnel. Ensure monthly safety meetings, toolbox talks, vehicle/equipment inspections, and field audits are conducted in accordance with established guidelines. Ensure all Field Operatives meet the target for 100% POWRA completion.
• Coordinate schedule of work for all direct reports with centralized planning organization.
• Direct field management of Field Supervisors, Inspectors, Technicians, Site Managers, and Site Supervisors within assigned territory to ensure operating efficiency and job performance consistent with planned hours. Field location will be prioritized effectively to ensure successful completion of assigned duties.
• Ensure that all reports have tools, replacement parts, and components required to perform assigned work.
• Ensure customer satisfaction for all work performed in the assigned territory. Perform regular customer follow up on work performed and immediately address customer concerns / complaints.
• Responsible for the Gross Margin and Productivity of the branch operation.
• Ensure job satisfaction of all direct reports.
• Ensure that all company assets are adequately maintained and used in accordance with the manufacturers recommendations and/or industry best practice.
• Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES

• Demonstrated leadership experience and well-developed "People" skills.
• Strong understanding of mechanical and electrical principles
• Good written and verbal communication skills and good PC skills.

EDUCATION & EXPERIENCE

Minimum of five (5) years' experience as a manager in customer service operations role; equivalent experience, education, and training will be considered.

Previous experience managing a customer facing, field service business preferred.

OTHER REQUIREMENTS

• Must have and maintain a good driving record.
• Must be willing to travel as required including overnight trips. Overnight travel estimated at 10%-20%.

What we offer

• Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!
• Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.
• Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service
• Holidays: 10 paid holidays per year

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.