Field Operations Manager - Clinical/Military (Eastern United States)

Thornhill Medical; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

A leading medical technology company is seeking a Field Operations Manager to provide clinical support and training in the Eastern United States. The role requires expertise in healthcare and military environments, ensuring effective product education and customer engagement. Ideal candidates will have a strong background in clinical operations and excellent interpersonal skills, with responsibilities including training delivery and customer relationship management. This position involves regular travel and a commitment to quality in all aspects of the job.

Qualifications

• 5-8 years of experience as a clinician/healthcare provider in the US military.
• Experience providing education/training in the healthcare/military environment.

Responsibilities

• Provides clinical product support for strategic client offerings.
• Delivers clinical/education product training to customers.
• Acts as the clinical 'voice of customer' during product development.

Skills

Customer Relationship Skills

Attention to Detail

Collaboration Skills

Self-Starter

Calm Under Pressure

Education

Bachelor’s Degree in Science/Medical Related Field

Advanced Degree

Tools

Microsoft Office Suite

Job description

Field Operations Manager - Clinical/Military (Eastern United States)

Field Operations Manager - Clinical/Military (Eastern United States)

Thornhill Medical’s ground-breaking products are designed to be used globally by emergency health care providers, humanitarian, and military medical teams. Thornhill’s oxygen-focused research and applications are transforming patient care in extreme circumstances, while inspiring and enabling other new technologies to unlock vital life-saving solutions. Thornhill Medical’s innovations are in 19+ countries including Ukraine. With a team committed to courage, collaboration and saving lives, Thornhill Medical leads the way in the nimble and precision-focused field of medical technologies.

POSITION SUMMARY:

The Field Operations Manager - Clinical/Military is responsible for providing internal and external education and clinical product support for Thornhill Medical’s strategic client offerings for a territory covering the Eastern United States.

DUTIES & RESPONSIBILITIES:

Relying on their clinical and military experience, the Field Operations Manager – Clinical/Military responsibilities include:

• Dedicates themselves to becoming a clinical subject matter expert for the various applications of Thornhill Medical’s product offerings.
• Provides up front, pre-sales clinical support to Thornhill’s sales team.
• Supports the review and update of to clinical/education collateral and product training curriculum.
• Delivers internal and external clinical/education product training to existing and potential customers and partners, including demonstration activities.
• Develops an understanding of customer training and knowledge sustainment, to support regular training evolutions and embed device training in education centers (including where, when, who).
• Acts as the clinical ‘voice of customer’ during internal product and marketing development efforts as well as a subject matter expert during clinical panels or company sponsored webinars.
• Identifies and influences key clinical decision makers and recruits key clinical leaders.
• Considers quality in all aspects of the job and respects procedures and norms.
• Other duties as assigned.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in science/ medical related field.
• Advanced degree is preferred.
• 5-8 years of experience as a clinician/healthcare provider in the US military, preferably US Navy.
• Related experience in a regulated industry (medical device industry preferred) is an asset.
• Experience providing education/training in the healthcare/ military environment.
• Experience working collaboratively within a broader team (e.g., sales, engineering, marketing).

SKILLS & KNOWLEDGE:

• Familiar with quality management systems.
• Familiar with Medical Device Regulations (FDA).
• High level of customer empathy and patience.
• Resilient and calm under pressure.
• Self-starter who is thrilled by the pursuit of high objectives.
• Strong attention to details.
• Strong customer relationship skills and ability to deliver customer-centric solutions.
• Consistently able to achieve results, even under tough circumstances.
• Strong collaboration skills and ability to work with others to meet shared objectives.
• Strong computer skills and proficiency with Microsoft Office suite products (Word, Excel, PowerPoint).

OTHER REQUIREMENTS:

• Home office and on-site customer meetings.
• Regular travel within region (25%) with occasional international travel required.
• Ability to lift and manage demo equipment weighing up to 50 lbs.
• Must reside in the Eastern United States.
• Valid driver’s license and passport.

Thornhill Medical welcomes and encourages applications from all qualified people, including those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

We thank all applicants for their interest, however, only those selected will be invited for an interview.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Medical Equipment Manufacturing

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