Field Operations Manager

TeleWorld Solutions; Sidney (NE); On-site; USD 90,000 - 130,000; Full time

Job summary

TeleWorld Solutions is seeking a Field Operations Manager to take ownership of field execution for a portfolio of projects. You will balance safety, quality, customer satisfaction, and financial targets while planning resources and coaching supervisors across your territory.

You will collaborate with product/design, program management, RF, transport, and TAC teams to ensure proper installation and commissioning of network equipment and adherence to deployment objectives.

Qualifications

• Bachelor's degree required with 6–10 years in field or network engineering.
• Experience in wireless network design, installation, and optimization.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Manage day-to-day performance of dispersed crews, balancing safety, quality, customer satisfaction, and financial targets.
• Plan resources, coach supervisors, remove roadblocks, and translate objectives into field execution.
• Schedule and assign daily tasks and site work to Field Technicians.
• Interface with customers and partners to finalize designs and ensure proper implementation of network architecture.
• Provide direction to field engineers to meet project milestones and communicate progress to management.

Skills

Leadership

Troubleshooting

Prioritization

Interpersonal communication

Written communication

Field/Network engineering

3G/4G design

CDMA/EVDO & LTE/VoLTE

Education

Bachelor's Degree

Tools

MS Office

Job description

TeleWorld Solutions is seeking a Field Operations Manager to join our team! The Field Operations Manager owns day‑to‑day performance of dispersed crews—balancing safety, quality, customer satisfaction, and financial targets. You’ll plan resources, coach supervisors, remove roadblocks, and translate corporate objectives into airtight field execution across your territory or portfolio of projects.

TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies turnkey design, optimization, network dimensioning, and deployment services.

With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi‑Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.

TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.

Responsibilities

• Support troubleshooting of backhaul, transmission methodology
• Support RMA process tracking and documentation for MMBS equipment
• Report to Regional Project Manager with daily status of activities
• Scheduling and assignment of daily tasks and site work to Field Technicians
• Work directly with customer and partners to finalize designs, ensure proper implementation of overall network architecture, and meet deployment objectives within operational constraints.
• Interface with Product Design, Program Management, RF, Transport, and TAC Engineers to create a protocol for equipment installation and commissioning at RAN network locations.
• Customer Liaison for Network Operations, including Samsung integration into customer processes and design procedures as well as handoff between organizations.
• Represent Market or Region in periodic status meetings relative to overall project, including daily, weekly, and monthly progress by site, market or region.
• Regular communication to management of short and long‑term plans as well as obstacles to achieving project milestones.
• Support subcontractors in the growth of the knowledge base for project fulfillment through field training efforts with the objective of expanding engineering expertise.
• Review internal documentation for accuracy and provide updates/corrections as appropriate.
• Execute RMA process, including field troubleshooting, replacement, and administrative completion. The process may require interfacing with customer, subcontractors and multiple groups within Samsung organization.
• Identify and report systematic design issues with all customer‑deployed equipment for improvement or problem resolution through established channels.
• Provide direction to field engineers (internal and external) to meet overall project objectives.
• Goal is to ensure all field engineers are on track to meet project milestones and to redirect as necessary.
• Supertech toolkit and vehicle applies. This is a field position.

Qualifications

• Bachelor's Degree
• 6 to 10 years of Field or Network Engineering Experience, in Wireless Network Design and Implementation, including CDMA, EVDO, OFDM, IP, Router/Switching, Core Network Element Installation & Commissioning, Base Station Installation, & Commissioning, RF Design, Optimization.
• 3G and 4G Network Design, and Implementation desired.
• Knowledge of CDMA/EVDO and LTE/Volte technologies.
• Must have a strong work ethic and integrity and work extremely well leading a diverse team.
• Aptitude for creativity and innovation.
• Expert working knowledge of Base Station Vendor equipment (Samsung, Alcatel Lucent, Ericsson).
• Proficient in MS Office package.
• Flexible during times of change.
• Strong troubleshooting skills and problem resolution skills.
• Strong written communication skills.
• Strong interpersonal communication skills.
• Proven ability to prioritize tasks in a fast paced environment.
• Proven ability to manage, train, and guide others.

EEO Statement

TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.