Field Technician - Eugene, OR

T-Mobile; Oregon (WI); Hybrid; USD 37,415 - 67,488; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Tuition assistance

Paid time off

Pet insurance

Job summary

T-Mobile is seeking a Technical Support Specialist for network operations in Eugene, Oregon. This role requires a Bachelor's degree or equivalent experience, focusing on improving network performance and reliability. Responsibilities include resolving performance issues, managing projects, and enhancing operational processes. Required qualifications include 2-4 years in field operations or wireless telecommunications, alongside strong electronics knowledge and problem-solving skills. The position involves flexible hours and travel, offering competitive compensation and comprehensive benefits.

Qualifications

• Bachelor’s degree OR equivalent relevant field experience required.
• 2–4 years of experience in field operations or wireless telecommunications.

Responsibilities

• Provide technical support to resolve network performance issues.
• Manage smaller projects with accurate updates.
• Identify and recommend process improvements.
• Assist in developing job aids and procedural documentation.
• Complete required training for system knowledge.
• Continuously develop skills aligned with organizational values.

Skills

Electronics

Problem Solving

Attention To Detail

Computer Fluency

Communication Skills

Leadership Skills

Education

Bachelor’s degree or relevant field experience

Tools

Microsoft Office

RAN technology (Nokia/Ceragon)

Job description

Overview

This role supports network operations in the Eugene, Oregon market and surrounding locations in Central Oregon by applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. Understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services is required. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs.

Main responsibilities

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments, delivering accurate status and progress updates as required
• Identify and recommend process improvements related to maintenance and repair activities to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation in collaboration with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Develop yourself through continuous learning – completing training requirements to stay current on existing and new systems and product in order to grow skills and to expand proficiency in alignment with organizational values and requirements.
• Also responsible for other duties/projects as assigned by business management as needed

Education & Experience

• Bachelor’s degree OR equivalent relevant field experience required. Candidates without degrees who have strong technical or field experience are encouraged to apply.
  • Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 2–4 years of experience in field operations, maintenance, or related technical roles
• 2–4 years of experience in wireless telecommunications or a related field

Knowledge, Skills and Abilities

• Electronics (Required)
  • Basic operational knowledge/understanding and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.
• RAN – Radio Access Network equipment – Experience/Familiarity with Nokia and/or Ceragon RAN technology is a plus
• Attention To Detail (Required)
• Problem Solving - Solves problems using creativity and innovation. (Required)
• Computer Fluency with ability to use programs such as Microsoft Office (Required)
  • Understanding of Internet Protocol. Ability and willingness to incorporate AI into preparing solutions for and while triaging logical components.
• Excellent verbal and written communication skills
• Self‑motivated; exhibits initiative in achieving company goals and objectives.
• Basic leadership skills and ability to prioritize and complete multiple tasks.
• Able to work both independently and in a team environment.
• Flexibility with ever‑changing environments and priorities.
• Flexible hours are a must. Day and night work is part of the job, as well as being part of an on‑call rotation for the Denver market, which includes nights, weekends and holidays.
• Ability to lift 50-70 pounds as well as being outside in the elements is an expected part of this role.

Licenses and Certifications

• At least 21 years of age to operate a company‑assigned vehicle
• Legally authorized to work in the United States

Travel

• Travel Required: Yes

DOT Regulated

• DOT Regulated Position: Yes
• Safety Sensitive Position: No

Compensation

National Base Pay Range: $27.16 - $48.99
Corporate Bonus Target: 10%

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k) plan
• Employee stock grants and employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits, backup care, enhanced family support, and childcare subsidy
• Tuition assistance and college coaching
• Short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance
• Mobile service and home internet discounts
• Pet insurance and commuter and transit programs

Equal Opportunity Statement

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un‑carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.