Field Operations Manager

Jetson; San Jose (CA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Dental/Vision/Life insurance

Health insurance coverage

Education assistance

Parental leave top-up

401(k) program

Paid time off (holidays Dec 24–Jan 1)

Holiday pay

Job summary

Jetson in San Jose, CA seeks an experienced Field Operations Manager to lead HVAC installation teams. You will ensure readiness of tools, equipment, and parts, coordinate with logistics, and coach field technicians to deliver high-quality installations while maintaining safety and regulatory compliance.

The role blends field leadership with process improvement, requiring 5+ years managing field teams, CAC Class I, NATE/608 preferred, strong English communication, and proficiency with scheduling

Qualifications

• 5+ years in a management role overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Proficiency with scheduling software and field apps.
• GA CAC Class I Restricted certification is preferred.
• NATE and Section 608 certifications are preferred.
• Excellent English communications and customer service skills.

Responsibilities

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and proactively resolve issues impacting productivity or timelines.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.

Skills

HVAC team leadership

CAC Class I Restricted

NATE & 608 preferred

English communication

Driver's license

Tools

Scheduling software

Job description

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

About Jetson

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.

The Opportunity

We are looking for an extremely motivated and passionate HVAC professional with field operations management who would like to be a part of an exciting new company looking to fight climate change through disrupting the residential HVAC industry. This marks our expansion in the California market. The Field Operations Manager is responsible for ensuring that the HVAC installation teams are fully supported and equipped to perform their work safely, efficiently, and to the highest quality standards. This role bridges field operations and leadership, with a focus on readiness, resource allocation, and real-time problem-solving to drive team success. As we continue to iterate the processes and procedures that ensure the highest installation quality and efficiency, this role will play an integral role by contributing to the knowledge base.

What You Will Do

• Ensure daily readiness of field teams by coordinating tools, equipment, vehicles, parts, and job documentation.
• Act as the primary liaison between the field crew and internal departments such as logistics, procurement, and scheduling.
• Conduct site visits to provide support, coaching, and quality assurance for active installation projects.
• Monitor and enforce company safety standards and ensure compliance with local codes and regulations.
• Identify operational obstacles and work proactively to resolve issues that impact field productivity or installation timelines.
• Conduct pre-installation walkthroughs to ensure all project parameters
• Maintain an up-to-date understanding of the staffing needs based relevant business inputs.
• Train and mentor field technicians to improve workmanship, efficiency, and customer service.
• Review completed installations to ensure quality standards and customer expectations are met or exceeded.
• Support warranty and rework investigations and help implement corrective action plans.
• Provide performance feedback and assist with evaluations of field team members.
• Collaborate with senior leadership to develop and refine operational procedures and best practices.

What You Bring

• Proven experience as an HVAC install team member and team lead.
• GA Conditioned Air Contractor (CAC) — Class I Restricted (State, RME Required; #1 Gating Item)
• HVAC NATE and Section 608 certification preferred.
• 5+ years in a management role, overseeing field teams.
• Strong knowledge of HVAC systems including heat pumps.
• Ability to lead, coach, and motivate field personnel.
• Ability to read blueprints and schematics.
• Familiarity with building codes and regulations.
• Excellent English communications and customer service skills.
• Proficiency with scheduling software, mobile work apps, field management tools and general business tools expertise.
• Valid driver’s license and clean driving record.
• Excellent problem-solving and organizational skills.
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard

Job Type: Full-time, Permanent

Pay: $115K - $125K per year

Benefits

• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Health Insurance premium 85% paid by Jetson
• Education Support
• Parental Leave Top Up
• 401k program
• Paid Tim Off to include Company Paid shut down from Dec 24th to Jan 1st
• Holiday Pay

Work Location: In person - San Jose, CA

Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply!

U.S. Roles

Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Canada Roles

Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.