Field Operations Manager

Ryder System, Inc.; Knoxville (TN); On-site; USD 97,000 - 119,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ryder System, Inc. seeks a Field Operations Manager II to provide leadership across Truck Maintenance facilities, standardizing processes and driving maintenance performance across multiple branches.

You will coach managers, ensure regulatory compliance, track key metrics, and align operations with corporate initiatives while maintaining strong customer relations.

This role requires 50-75% travel and a proven track record in operations leadership within fleet maintenance.

Qualifications

• H.S. diploma/GED required.
• Associate's degree preferred.
• Bachelor's degree preferred.
• Five or more years in an operations environment.
• Five or more years of leadership experience.

Responsibilities

• Lead multiple Operations Managers to achieve and implement all aspects of operations management.
• Evaluate, coach and develop others on best practices regarding maintenance management.
• Ensure compliance with all regulations, policies and processes.
• Measure and analyze performance to meet financial and maintenance objectives.
• Maintain relationships with customers and resolve issues in the sales process.
• Perform other duties as assigned.

Skills

Leadership

Communication

Team Building

Organization

Influence

Change Management

Scheduling

Coaching

Education

High School Diploma/GED

Associate's degree

Bachelor's degree

Tools

Fleet Management Software

Microsoft Office

Job description

Job Description

Summary With a focus on the Truck Maintenance facilities and processes, the Field Operations Manager II provides leadership that ensures standardization and execution of maintenance processes and achievement of business objectives across multiple branches within his/her business unit.

Essential Functions

Evaluate, coach and develops others on best practices regarding maintenance management within business unit Overall responsibility for performance management within maintenance teams Leads multiple Operations Managers to achieve and implement all aspects of operations management. Support, communicate and implement all corporate initiatives. Support, communicate and ensures compliance with all Federal, Provincial and local regulations. Support, communicate and ensure compliance with all corporately mandated policies, procedures and processes Measure, track and perform on-going analysis to ensure process and financial objectives are met. Accountable for key maintenance measurements and results across his/her business unit or branches Accountable for all maintenance related assets, cost and control This role is critical as liaison for maintenance in maintaining on-going relationship, problem resolution in the sales process Ensures that agreed upon customer requirements are achieved and that satisfaction objectives are met Additional Responsibilities Performs other duties as assigned.

Skills and Abilities

Effective leadership skillsStrong leadership and communication skills Builds and manages effective teamsBuilds and manages effective teams Ability to influence internal and/or external constituentsStrong interpersonal skills with the ability to influence and persuade others (internal and external) Aptitude to learn a new business and systemsReceptive to change – change agent Ability to prioritize, structure and schedule tasks to maximize effort and meet deadlinesMust possess strong organization and delegation skills Experience working with strategic labor, financial, operating, quality, safety and asset processes as well as related metrics required Experience with Fleet Management Software required Experience using Microsoft word and excelintermediate required Maintenance and Technical experience in a shop environment preferred

Qualifications

H.S. diploma/GED required Associate's degree preferred Bachelor's degree preferred Five (5) years or more experience in an operations environment or demonstrated success in a Ryder role required. Five (5) years or more leadership experience required.

Travel

Travel 50-75% DOT Regulated No Job Category Maintenance

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type: Salaried Minimum Pay Range: $108,000 Maximum Pay Range: $108,000

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

EEO & Other Policies

EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act