Field Operations Manager

Hydromax USA; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Hydromax USA is seeking an operations manager for our Crossbore team in Houston, TX. You will oversee labor, productivity, quality metrics, and safety performance for the field staff, ensuring efficient operations and client satisfaction.

Responsibilities include staffing, policy implementation, coaching, performance appraisals, and coordinating with project management to meet budgets and timelines.

Qualifications

• Valid Driver’s License with a good driving record.
• Ability to meet the physical demands of the job.
• 3–5 years of experience in related field with 1–2 years in operations management.

Responsibilities

• Maintain a safe and healthy work environment by enforcing standards and procedures.
• Manage staffing levels, wages, hours, and contract labor revenue alignment.
• Collaborate with Project Manager to set policies, budgets, and procedures.
• Recruit, train, assign, schedule, coach, and train field staff.
• Conduct performance appraisals and manage corrective actions.
• Develop operations systems and material/equipment management processes.
• Communicate customer issues to improve experience and resolve complaints.
• Coordinate with safety department to meet OSHA and regulatory requirements.
• Provide daily support to the Project Manager.

Skills

Leadership

Communication

Scheduling

MS Office

Problem solving

Safety compliance

Tools

MS Project

Job description

Our Crossbore team detects natural gas pipeline intrusions under the ground by deploying robotic crawlers. This position will manage the overall operations and be responsible for the effective and successful management of labor, productivity, quality control performance metrics, and safety measures for your team.

Duties & Responsibilities:

Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with all regulatory guidelines.

Manage staffing levels, wages, hours, contract labor to revenues.

Work closely with Project Manager and management team to set and/or implement policies, procedures, processes, budgets, as well as follow through with implementation.

Recruit, select, train, assign, schedule, coach, and train field staff.

Conducting employee performance appraisals; addressing employee performance and corrective action plans, making compensation recommendations, and fostering employee motivation and retention.

Develop operations systems, enforce, and evaluate policies and procedures; develop processes for completing work, equipment utilization, and equipment/inventory management .

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.

Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations and ensure that the project safety goals are met, and training is completed.

Provide daily assistance and resource to the Project Manager as needed.

Education, Certifications & Qualifications:

• Valid Driver’s License with a good driving record
• Ability to meet the physical demands of the job.
• 3-5 years of experience in related field with 1-2 years of experience in operations management.

Knowledge, Skills & Abilities:

• Proficient in using current technology such as smartphones, tablets, Microsoft Office tools, etc.
• Ability to effectively communicate with Hydromax USA employees, clients, and the public in an articulate, professional manner
• Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form
• Advanced written and verbal communication skills
• Ability to lead, motivate and provide direction to team
• Demonstrated ability to prioritize and organize a variety of tasks

Physical Demands & Work Environment:

• Must be able to work in confined spaces, bend, and lift up to 75 pounds
• Must be able to walk up to 5 miles or more per day in various terrain and weather conditions
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Required to wear all PPE depending on circumstance which may include dust mask, safety glasses, hard hat, ear protection, safety vest and steel toed footwear.