Field Operations Manager

All UP Snow Blowing; Hancock Township (MI); Presencial; USD 35.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid biweekly

Flexible PTO around storms

Sick leave

Cell phone reimbursement

Descripción de la vacante

All UP Snow Blowing in Michigan is seeking a hands-on Field Operations Manager to own field execution during snow events, lead real-time dispatch, and coordinate with operators to deliver safe, high-quality service.

Based primarily in dispatch during storms, the role includes on-call winter availability, coaching field crews, and supporting client onboarding with field input. Competitive 8-month season compensation and biweekly pay with a performance-based bonus are offered.

Formación

• Seasonal on-call leadership during snow events.
• Demonstrates ability to learn and use dispatch tools and client systems.
• Valid driver's license and ability to operate outdoors in winter.

Responsabilidades

• Lead real-time dispatch execution during snow events.
• Coordinate operators and monitor routes via radio.
• Ensure equipment readiness before, during, and after storms.
• Provide in-field coaching and post-dispatch follow-up.
• Support client quoting and onboarding with field input.

Conocimientos

Real-time dispatch leadership

Decision making under pressure

Team coordination

Communication skills

Herramientas

Mobile dispatch tools

Client management systems

Descripción del empleo

About Us

All UP Snow Blowing helps make winter safer and less stressful across the Keweenaw through dependable, high- quality residential snow removal. We take pride in safety, quality, efficiency, and strong customer experience.

The Role

We’re looking for a hands-on, decisive leader who can take ownership of field execution as our Field Operations Manager. You’ll lead real-time dispatch during snow events, monitoring routes, coordinating with operators by radio, and making decisions as conditions change – while ensuring delivery of safe, consistent, high-quality service across all properties. This role is primarily based in a dispatch setting during storms, with field involvement as needed to support operators, troubleshoot issues, or step in directly.

What You’ll Do

• Lead real-time dispatch execution within General Manager defined plans, including coordination, prioritization, and problem solving during snow events
• Resolve field issues in real time and follow up on misses to maintain consistent service quality, escalating recurring issues to the General Manager
• Ensure equipment readiness and uptime before, during, and after snow events
• Lead operator field training and readiness throughout the season
• Provide in-field coaching and support during dispatches
• Review operator notes post-dispatch and follow up on issues
• Coordinate with city operators and external partners
• Complete one-time clearings as needed
• Support client quoting and onboarding through field input and system setup

Season Snapshot

• Oct-Nov (Preseason | Mostly Days): Support quoting, assist with hiring and training operators, ensure equipment and field readiness
• Dec-Mar (In Season | Overnights): Lead dispatch, coordinate operators, solve problems in real time while maintaining marker placement, and equipment readiness
• Apr-May (Postseason | Days): Oversee equipment storage, marker removal, and season wrap-up

What You Need

• Availability for on-call work November-April, including overnight, weekends, and holidays
• Demonstrated ability to make clear, timely decisions in high-pressure, real-time situations
• Proven ability to learn and reliably use mobile dispatch tools and our client management systems
• Working knowledge of equipment with basic troubleshooting capability
• Willing and able to work extended hours outdoors in active winter storm conditions
• Valid driver’s license, safe driving record, and reliable winter transportation
• Ability to lift 50 lbs.

Helpful Experience (Not Required)

• Experience in operations, snow removal, logistics, or team leadership

Compensation & Benefits

• $35,000-$45,000 for the 8-month season, with flexibility for higher compensation based on experience and capability
• Paid biweekly, with performance-based bonus tied to execution, team performance, and service quality.
• Flexible PTO around storms
• Paid sick leave
• Cell phone reimbursement
• Driveway clearing (or transferable benefit)