Field Operations Manager

MCG; Bloomfield (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Great pay

Incentives

Advancement opportunities

Job summary

A retail service organization is looking for a Manager of Field Operations to lead the strategic creation and supervision of operational processes. This role involves collaborating with various departments to enhance operational efficiencies while managing field processes and metrics. The ideal candidate will possess strong experience in human resources and retail, excellent communication skills, and a bachelor's degree in Business Management. Opportunities for incentives and advancement are offered.

Qualifications

• Experience in human resources, retail, merchandising, and field recruiting.
• Excellent business communication and people skills.
• Self-starter, organized and goal-oriented multi-tasker.

Responsibilities

• Leads the strategic creation and supervision of Field Operations.
• Plans and implements procedures to improve operational efficiencies.
• Manages strategic projects and collaborates with other departments.

Skills

Human resources experience

Retail experience

Excellent business communication skills

Advanced computer skills

Analytical skills

Self-starter

Time management skills

Education

Bachelor’s degree in Business Management

Job description

MCG is the premier retail service organization that partners with both manufacturers and retailers to increase sales at store level. We provide in store services to department stores, mass merchants and stand alone retailers throughout the United States and Puerto Rico.

Job Description

Manager of Field Operations

Job Summary:

Leads the strategic creation, implementation and supervision of Field Operations, including defined business processes, metrics and responsibilities that enhance the operational efficiencies and effectiveness of MCG. Collaborates with field, account, and sales management for operational and administrative supervision of system management, compliance, procedure, training and talent acquisition with regards to processes and functions.

Primary Responsibilities

• Central point of contact for the development of all field processes and information, documentation and resolutions, metrics and risk analysis, and operational issues
• Primary interface regarding expectations, deliverables, development and maintenance for operations
• Plans and implements procedures that ensure metrics and results encompass all facets of business operations required for decision making by management
• Leads interface with subject matter experts to develop operational requirements, establish program gates and oversee their implementation, ensuring that the defined criteria and metrics are met at each process phase
• Compiles and presents a variety of statistical, analytical and related ad‑hoc reports and regularly scheduled narrative and written reports and presentations
• Manages strategic projects and initiatives through collaboration with other departments.
• Works across all levels of the organization to identify and achieve opportunities for operational effectiveness
• Defines and implements project timelines for selected services/programs and develops related data and documentation requirements to improve the value recognition provided
• Supervises the development and success of decision makers in various departments within MCG.
• Develop local and national recruiting plans, employ traditional sourcing strategies and resources as well as create new recruiting strategies.
• Manages and evaluates recruiters and measures performance of staff
• Oversees Staffing and Recruiting function.

Job Level Specifications

• Strong business management skills that provide vision and anticipation/problem solving skills relating to current and future needs
• In‑depth understanding of project, program, and process management
• Broad business perspective with sound business judgment and financial implications
• Excellent organizational skills with the ability to multitask and the flexibility to be successful in a rapidly changing, fast‑paced environment
• Excellent written, oral and platform communications skills across all organizational levels
• Ability to manage cross‑functional relationships and define programs that will contribute to increased client satisfaction and operational excellence
• Skilled in effective management of staff and resources in multiple projects through all life‑cycle phases
• Ability to build open, trustworthy relationship with leaders of the business
• Intellectually competitive with excellent quantitative, analytical and problem‑solving abilities

Distinguishing Characteristics

• Ability to provide the leadership and engagement of real and virtual team members, regardless of organizational lines of responsibility, due to professional knowledge and visionary, collaborative, analytical, decisive management style
• Ability to resolve and communicate complex problems in simplified linguistic

Job Requirements

• Experience in human resources, retail, merchandising, and field recruiting
• Excellent business communication and people skills
• Advanced computer skills and analytical skills
• Professional written/verbal communication skills
• Self‑starter, organized and goal oriented multi‑taker
• Effective time management skills and ability to adapt to a changing, fast‑paced environment

Qualifications

Job Requirements:

• Experience in human resources, retail, merchandising, and field recruiting
• Excellent business communication and people skills
• Advanced computer skills and analytical skills
• Professional written/verbal communication skills
• Self‑starter, organized and goal oriented multi‑taker
• Effective time management skills and ability to adapt to a changing, fast‑paced environment

Education and Certification(s) Requirements

• Bachelor’s degree in Business Management or related field

Additional Information

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Please visit our website to complete our online application.

www.mcgconnect.com/jobs

With MCG you can expect great pay, incentives, and advancement opportunities.