Field Operations Lead – Semiconductor Accounts

WGNSTAR; Boise (ID); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Vacation

Job summary

WGNSTAR in Boise, ID is hiring for a leadership role overseeing on-site operations and key account management in the semiconductor sector. You will coordinate all customer activity, mentor operations teams, and report performance metrics to leadership, while ensuring safety and cost controls.

The position requires travel to customer sites locally and domestically, with frequent travel between Chandler and North Phoenix.

Qualifications

• 5+ years experience in the semiconductor industry.
• 3+ years experience in a management role, directly managing personnel in a Fab environment.
• Travel locally and domestically to customer sites.
• Frequent travel between Chandler and North Phoenix sites.
• Customer-friendly, presentable and personable as a company representative.
• Excellent critical thinking and handling of customer escalations.
• IT proficient with clear emails, letters, & presentations.
• Strong interpersonal skills and English fluency.

Responsibilities

• Serve as the point of contact for customers; coordinate all account activity and support.
• Contribute to account management initiatives and ensure resources support initiatives.
• Lead operations on-site and manage overall on-site operations.
• Report on performance KPIs and metrics to customers and leadership.
• Provide technical mentoring to Operations teams.
• Coordinate site meetings between business teams and customers.
• Represent WGNSTAR in planning, operations, and business development meetings.
• Oversee and monitor employee and team performance.
• Manage operations finance and control costs.
• Ensure staff and contractor health and safety.
• Protect company and customer assets and ensure continuity.
• Complete weekly timecard reviews and submissions.
• Support peers with account coverage as required.

Skills

Semiconductor industry experience

Leadership experience

Customer-facing

English fluency

Interpersonal skills

Travel-ready

Job description

WGNSTAR in Boise, ID is hiring for a leadership role overseeing on-site operations and key account management in the semiconductor sector. You will coordinate all customer activity, mentor operations teams, and report performance metrics to leadership, while ensuring safety and cost controls.

The position requires travel to customer sites locally and domestically, with frequent travel between Chandler and North Phoenix.