Field Operations Lead – Fire Protection

Eagle Fire Inc.; Decatur (AL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Company-paid life insurance

401(k) plan with company match

10 paid holidays

Paid Time Off

Employee Assistance Program

Annual boot reimbursement

NICET testing reimbursement

Tuition reimbursement

Apprenticeship and professional‑dev.

Company-provided uniforms

Team member referral bonus of up to $2

Job summary

Eagle Fire Inc. in Decatur, AL is seeking an experienced Field Supervisor to lead our fire protection team and ensure safe, efficient delivery of services.

You will schedule work, communicate with customers, and support hiring, performance management, and development in partnership with Human Resources. The role requires five+ years in fire protection, NICET Level II or ability to obtain within a year, and strong leadership and budgeting skills.

Qualifications

• High school diploma or equivalent.
• Five or more years of experience working with fire protection systems.
• Minimum Level II NICET certification in the applicable discipline or the ability to obtain Level II certification within the first year of employment.
• Practical knowledge of applicable fire protection codes and standards.
• Strong mechanical aptitude and the ability to safely use trade tools and equipment.
• Ability to read and interpret construction documents, plans, specifications, and shop drawings.
• Excellent written and verbal communication skills.
• Ability to speak, read, and write English fluently.
• Strong leadership, customer service, organizational, and problem-solving skills.
• Ability to manage multiple projects, establish priorities, and adapt to changing business needs.
• Ability to work independently while contributing to a team-oriented environment.
• Valid driver’s license and an acceptable driving record.
• Ability to comply with Eagle Fire’s Controlled Substances and Alcohol Standard.

Responsibilities

• Supervise the daily activities of fire sprinkler technicians, field technicians, suppression technicians, fire alarm technicians, apprentices, and helpers, as applicable.
• Review and approve timesheets, Paid Time Off requests, and expense reports while consistently administering company policies and procedures.
• Schedule and assign work to ensure resources are used efficiently and customer commitments are met.
• Provide consistent, high-quality service to internal and external customers.
• Develop, manage, and monitor financial budgets within the assigned area of responsibility.
• Review job budgets and investigate and document the reasons for variances.
• Oversee the procurement, coordination, and movement of required materials and equipment.
• Provide technical assistance, coaching, and training to team members.
• Ensure required documentation for installations, inspections, and repairs is completed and provided for company records, customers, authorities having jurisdiction, and other applicable parties.
• Audit completed job files for compliance with company policies, procedures, and project specifications.
• Communicate job schedules, system deficiencies, recommended repairs, and other important information to customers.
• Identify opportunities to provide additional Eagle Fire services to existing customers.
• Prepare proposals for basic company services for new and existing customers, as needed.
• Maintain appropriate staffing levels through ongoing coaching, consistent feedback, and annual performance evaluations.
• Support the installation, inspection, service, and repair of fire protection systems when needed.
• Ensure all services are performed in accordance with manufacturer instructions, applicable codes and standards, and company policies and procedures.
• Provide after-hours support for emergency service calls when required.
• Make timely decisions that support successful project outcomes and customer satisfaction.
• Ensure team members complete the continuing education required to maintain applicable certifications and licenses.
• Maintain all certifications and licenses required for the position through continuing education.
• Promote safe work practices, follow all company safety policies and procedures, and exercise the authority to stop unsafe work.
• Consistently represent Eagle Fire in a positive and professional manner.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Project management

Communication

Organization

Problem solving

Education

High school diploma

NICET Level II certification

Tools

Trade tools

Job description

Eagle Fire Inc. in Decatur, AL is seeking an experienced Field Supervisor to lead our fire protection team and ensure safe, efficient delivery of services.

You will schedule work, communicate with customers, and support hiring, performance management, and development in partnership with Human Resources. The role requires five+ years in fire protection, NICET Level II or ability to obtain within a year, and strong leadership and budgeting skills.