Field Operations & Data Insights Specialist

Socket.dev

Los Angeles (CA)

Hybrid

USD 72,000 - 98,000

Full time

14 days+

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Benefits offered by this job

Excellent benefits

401(k) with match

Flexible PTO

Job summary

SpotHero is seeking a Field Operations Specialist to optimize the customer and operator experience across parking partners. You will analyze feedback, drive process improvements, and collaborate with Revenue and regional teams to deliver a seamless marketplace experience.

The role requires remote work with onsite travel 15-20% and a foundation in data analysis, communication, and problem-solving. California compensation includes base pay and a discretionary bonus; strong growth opportunities are

Qualifications

Bachelor's degree preferred or equivalent with 1-3 years experience in customer-facing positions or support/account management/operations experience.
Proven ability to problem solve in a fast-paced, constantly evolving environment.
A valid driver's license and access to vehicle.

Responsibilities

With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues.
Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers.
Process and analyze customer and partner feedback into actionable information to make productive changes that positively influence our customer and operator experience.
Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company.
Drive product innovation by identifying technical solutions to improve operational inefficiencies.
Effectively communicate solutions to internal stakeholders and Operator partners.
Work with Revenue Growth Managers and Regional Managers and Sales Enablement to coordinate Operator communication to avoid foreseeable issues.
Occasional on-site evaluation of access conditions (PARCS), facility conditions and user-facing information to ensure customer satisfaction.
Occasional need to assist with in-market initiatives for collecting strategic and competitive information
Occasional need to work with contractors to coordinate signage installation and ordering, as well as collecting strategic and competitive information
Serve as a resource for given markets for Operator partners when Growth Managers are not available.
Maintain an optimal SIPP level (supply issues per park) and Star Rating through fulfillment of all other responsibilities (including but not limited to recommending facility data updates based on customer feedback).
Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.