Field Operations Agent, Vail

Alumni Ventures; Vail (CO); On-site; USD 28,413 - 40,467; Part time

Benefits offered by this job

Generous company-sponsored insurance

Flexible paid time off

Fitness reimbursement

Job summary

Alumni Ventures is looking for a dedicated Field Operations Agent to manage operational activities for AvantStay properties in Vail, Colorado. This dynamic position requires excellent customer service skills and the ability to handle various tasks, including property inspections and inventory management.

The ideal candidate will have at least a year of hospitality experience and be available for flexible hours, including weekends. Benefits include hourly pay starting at $25/hr and complementary stays at AvantStay properties.

Qualifications

• 1+ year of hospitality or customer-facing experience.
• Access to reliable transportation and a valid driver’s license.
• Ability to regularly bend, squat, kneel, climb, carry, reach, and lift more than 25 lbs.

Responsibilities

• Conduct inspections of properties to ensure compliance with AvantStay standards.
• Maintain inventory and stock supply in the office.
• Respond to issues from guests or homeowners in a timely manner.

Skills

Self-management skills

Customer service skills

Job description

What we are looking for

As a Field Operations Agent, you will support the management team in all the day to day operational activities related to our AvantStay properties in the designated market. This will be a challenging, fast-paced, dynamic position. You will ensure a superior guest experience by auditing properties, maintaining supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the area.

What you’ll do

You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:

• Reporting to the local market leader and performing routine assigned tasks and providing other support as directed.
• Conducting inspections of properties within your designated area to ensure compliance with AvantStay standards and regulations.
• Maintaining inventory and stock supply in the office and ensuring that each market property has the necessary supplies and equipment to function effectively.
• Responding to issues or requests via emails, calls, texts, Slack messages, and tickets from guests or homeowners in a timely and effective manner, providing excellent customer service.
• Performing minor housekeeping or routine rental maintenance tasks as needed, such as changing linens, moving furniture, assembling products in the homes, cleaning, changing light bulbs, locks, ring cameras, troubleshooting cable, or addressing wifi issues.
• Frequently traveling to various properties within the designated area to support operations and ensure compliance.
• Oversee housekeeping dispatching in the absence of the local market leader.
• Strong focus on onboarding new homes.

Requirements

• Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
• 1+ year of hospitality or customer-facing experience
• Availability to work on weekends and holidays, with an overall flexible work schedule to fit current business needs
• Access to reliable transportation and a valid driver’s license
• Ability to spend a majority of working time standing, walking, and driving to properties.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.

Benefits

• Hourly pay $25/hr, depending on skills & experience
• Generous company-sponsored insurance (medical, dental, vision, life, etc.)
• Flexible paid time off
• Complimentary and discounted stays at AvantStay properties
• Pre-tax retirement savings plans offered via Betterment
• Paid parental leave
• Fitness reimbursement
• Cell phone reimbursement
• Mileage reimbursement

Equal Employment Always

We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

No soliciting from staffing agencies. Thank you!