Field Office Technician

Mks2, Llc

Wilmington (NC)

On-site

USD 80,000 - 85,000

Full time

11 hours ago

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Benefits offered by this job

Competitive Salary

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Life and Disability Insurance

Employee Assistance Program

Professional Development and Training

Employee Referral Program

Job summary

MKS2 Technologies, LLC is seeking an experienced IT Field Support Specialist to provide onsite technical support and IT infrastructure assessments for government facilities. You will maintain health, performance, security, and compliance of end-user devices, conference room tech, and network infrastructure.

Travel between designated government offices, perform wellness checks, assist end users, and ensure compliance with government IT policies.

Qualifications

Associate’s Degree in IT, CS, IS, or related field or equivalent combo.
3–7 years in desktop support, field services, IT operations or help desk.
Experience with Windows, enterprise apps, and network connectivity.
Experience in government or highly regulated environments preferred.

Responsibilities

Provide onsite IT infrastructure assessments and wellness checks.
Support end users, troubleshoot devices, apps, and networks.
Inspect conference rooms and collaboration tech for readiness.
Perform network performance tests and document findings.
Manage IT assets, lifecycle disposal, and ticketing processes.
Travel between government office locations as required.

Skills

Windows 10/11

M365 Administration

Active Directory User Support

VPN Connectivity

Hardware Deployment

Service Desk

IT Asset Management

Education

Associate’s Degree in IT or related field

Tools

Ticketing Systems

Documentation Tools

ITIL Practices

Job description

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

IT Field Support Specialist

Location: Onsite
Employment Type: Full-Time
Salary Range: $80,000 – $85,000 annually
Industry: Government Contracting

Clearance Level: Secret or above

Position Overview

MKS2 Technologies is seeking an experienced IT Field Support Specialist to provide onsite technical support and IT infrastructure assessments for government facilities. This role serves as a critical technical resource responsible for maintaining the health, performance, security, and compliance of end-user devices, conference room technologies, and network infrastructure.

The successful candidate will travel between designated government office locations, conduct comprehensive IT wellness checks, support end users, evaluate network performance, and ensure compliance with government IT policies and security requirements. This position requires strong troubleshooting skills, exceptional customer service, and the ability to work independently in a dynamic operational environment.

Key Responsibilities

IT Infrastructure & Systems Support

Conduct onsite IT infrastructure assessments and equipment wellness checks.
Evaluate network performance and identify issues impacting productivity or connectivity.
Assess workstation, printer, peripheral, and communications equipment functionality.
Verify system configurations comply with government IT standards and security requirements.
Document findings and provide recommendations for improvements.
Assist with technology refresh initiatives and hardware replacement activities.

End User Support

Provide hands-on technical support for desktops, laptops, mobile devices, docking stations, printers, and other peripherals.
Diagnose and resolve hardware, software, and network-related issues.
Install, configure, and maintain operating systems and enterprise applications.
Support Microsoft Windows and Microsoft 365 environments.
Assist users with account access, connectivity issues, application support, and device troubleshooting.
Ensure end-user devices remain secure, updated, and compliant.

Conference Room & Collaboration Technology Support

Inspect and test conference room technologies for operational readiness.
Troubleshoot audiovisual equipment, displays, video conferencing systems, microphones, speakers, and collaboration platforms.
Ensure meeting spaces are functioning properly and ready to support mission-critical operations.
Coordinate repairs and replacement of defective collaboration equipment.

Network Performance Evaluations

Perform network connectivity and performance testing.
Analyze bandwidth utilization, wireless coverage, and connection reliability.
Assist technical teams in resolving network-related issues.
Validate proper operation of switches, wireless access points, and communications equipment.
Document observations and recommend corrective actions.

IT Asset Management & Equipment Disposal

Support government IT asset tracking and inventory accountability efforts.
Provide guidance regarding approved IT equipment disposal and decommissioning procedures.
Assist in conducting user training related to equipment retirement and disposal requirements.
Ensure proper documentation and compliance throughout the equipment lifecycle.

Ticketing & Customer Support

Assist end users with creating, updating, and tracking IT service tickets.
Escalate issues to higher-tier support teams when required.
Communicate status updates and expected resolution timelines to customers.
Maintain accurate records of support activities and troubleshooting efforts.
Deliver outstanding customer service while supporting diverse user populations.

Required Qualifications

Education

Associate’s Degree in Information Technology, Computer Science, Information Systems, or a related field.
Equivalent combinations of education, military training, and relevant experience may be considered.

Experience

3-7 years of experience in desktop support, field services, IT operations, or help desk environments.
Experience troubleshooting Windows workstations and enterprise software applications.
Experience supporting network connectivity and peripheral devices.
Experience supporting conference room and audiovisual technologies.
Experience working in a government or highly regulated environment preferred.

Technical Skills

Microsoft Windows 10/11
Microsoft 365 Administration and Support
Active Directory User Support
VPN Connectivity Support
Hardware Deployment and Troubleshooting
Service Desk and Ticketing Systems
IT Asset Management

Preferred Certifications

CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL Foundation
Microsoft Certified Professional Certifications
Strong troubleshooting and analytical skills.
Excellent verbal and written communication abilities.
Ability to explain technical issues to non-technical users.
Strong organizational and documentation skills.
Ability to manage multiple priorities with minimal supervision.
Team-oriented mindset with the ability to work independently.

Additional Requirements

Ability to travel between government office locations as required.
Valid driver’s license.
Ability to lift and transport equipment weighing up to 50 pounds.
Ability to obtain and maintain any required government credentials or clearances.

Why Join MKS2 Technologies?

At MKS2 Technologies, we support mission-critical government initiatives while fostering a culture of innovation, collaboration, and professional growth. Our employees are empowered to make an impact while building rewarding careers.

Benefits Package