Field Network Technician Information Technology Memphis, TN

REYNOLDS & REYNOLDS CO; Memphis (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in IT services seeks a Field Network Technician (Project Implementer) to ensure exceptional customer service and technical support. This role involves traveling for client onboardings, installing network systems, and maintaining documentation, ensuring a high level of client satisfaction and system availability. Ideal candidates will have strong networking skills and 2-3 years of experience in project roles, with a valid driver's license and the ability to lift heavy equipment.

Benefits

Medical, dental, vision, and life insurance

401(k) with up to 6% matching

Company vehicle for work purposes

Remote working capabilities with company equipment

Paid holidays, vacation, and sick days

Qualifications

• Must have at least 2-3 years direct experience in a similar Project role.
• Valid driver’s license with fewer than 2 moving violations in the last three years.
• Ability to lift at least 50 pounds consistently.

Responsibilities

• Travel to new client onboardings for network documentation and toolset deployment.
• Install Firewalls, Switches, Access Points, and Phone systems.
• Document all network and client changes during deployments.

Skills

Firewall Configurations

Cisco

Networking

Ticketing Systems

Email/Server Migrations

Imaging

VMware Virtualization

Cabling

VoIP

DNS

Education

One-year certificate from a college or technical school

Tools

Microsoft 365

GSuite

Active Directory

Azure AD

Job description

Job Description:

IT support is a commodity but AMAZING customer service is not! The Field Network Technician (Project Implementer) is responsible for the following:
- Travel to new client onboardings to perform network documentation, toolset deployment and network assessments.
- Install Firewalls, Switches, Access Points and Phone systems as part of project deployment.
- Document all network and client changes that occur during new hardware deployment.
- Ensure highest level of availability for network resources and maximize uptime throughout the project lifecycle.
- Communicate in a knowledgeable, yet approachable, language with the client to allow understanding of complex terminology and practices by the client.
- Complete additional onboarding tasks as assigned by the Project Manager and Technical Project Manager.

Secondary Responsibilities: When not travelling for projects, the Network Technician/Project Implementer will assist with local/regional IT tasks for Reynolds and Reynolds and KeyTrak.

Company Overview: Proton Dealership IT is a division of The Reynolds and Reynolds Company. Proton Dealership IT provides support and amazing customer service to automotive dealerships across the nation.

Requirements:

• Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• Must have at least 2-3 years direct experience in a similar Project role
• One-year certificate from a college or technical school is preferred
• Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations
• Strong sense of Firewall Configurations, Cisco, and Networking
• Accustomed to Imaging and VMware Virtualization
• Knowledgeable on Cabling and Telco Circuits
• Educated on VoIP, VLANs, DNS, BSOD, and GPO’s
• Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD
• Ability to travel to project sites on a regular basis. Up to 50% overnight travel (overnight hotel stays).
• Experience updating project and technical documentation
• Must be able to attend a paid training class in Texas
• Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work.


Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:- Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company vehicle for work purposes- Working remotely with a company cell phone, laptop, and other provided home office equipment- Paid holidays, vacation and sick daysReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Must have a valid driver’s license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years. Must be able to lift at least 50 pounds on a consistent basis. Must have at least 2-3 years direct experience in a similar Project role. One-year certificate from a college or technical school is preferred. Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations. Strong sense of Firewall Configurations, Cisco, and Networking. Accustomed to Imaging and VMware Virtualization. Knowledgeable on Cabling and Telco Circuits. Educated on VoIP, VLANs, DNS, BSOD, and GPO’s. Direct experience with Microsoft 365, GSuite, Active Directory, and Azure AD. Ability to travel to project sites on a regular basis. Up to 50% overnight travel (overnight hotel stays).. Experience updating project and technical documentation. Must be able to attend a paid training class in Texas. Non-Technical Competencies: Excellent interpersonal skills. Reacts well under pressure. Attention to detail, creating a high degree of quality over quantity. Demonstrates accuracy and thoroughness towards all projects. A great attitude and eye for keen documentation. A deadline-driven mindset with multi-tasking expertise. Ability to use innovation and creativity in problem solving scenarios. Ability to work effectively in a team environment. Ability to independently organize and prioritize work.