Field Network Technician: Connectivity & Repair Pro

Johns Hopkins Applied Physics Lab; Laurel (MD); On-site; USD 41,328 - 78,523; Full time

Job summary

Johns Hopkins Applied Physics Laboratory (APL) is seeking a Network Field Operations Technician to diagnose and resolve copper and fiber optic cabling issues, install and document network hardware, and support network upgrades in a dynamic field environment.

The role emphasizes hands-on troubleshooting, customer service, and collaboration with Network Engineering to ensure reliable communications infrastructure on campus.

Qualifications

• High school diploma or equivalent.
• 5+ years of experience installing/testing/maintaining cabling systems (UTP/STP/fiber) and IT infrastructure.
• Strong interpersonal and customer service skills across organizational levels.
• Working knowledge of Windows OS and Microsoft Office (Word/Excel/Outlook).
• Strong written and verbal communication; able to work independently or in a team.
• Valid driver's license and clean driving record.
• Willing to work on-campus schedule Mon-Fri 8:30–17:00 with occasional after-hours/weekend support.
• Eligible to obtain Interim Secret security clearance by start date and maintain Secret clearance.

Responsibilities

• Respond to ServiceNow requests for network/telephone port activations, MACs, and incident resolution with timely SLAs.
• Test, repair, and restore copper and fiber cabling infrastructure using standard tools and test equipment.
• Install, configure, label, and document network hardware (switches, UPS, PDUs, servers, telecom equipment).
• Coordinate with Network Engineering for infrastructure projects and technology deployments.
• Support office relocations by provisioning, testing, and recovering network/telephone connections; maintain accurate records.
• Maintain documentation of network infrastructure, port assignments, and work performed.
• Deliver excellent service by communicating effectively with customers and maintaining a positive support experience.
• Follow safety practices and cabling standards during installations and maintenance.
• Assist with other duties as assigned.

Skills

UTP cabling

STP cabling

fiber optic cabling

customer service

Windows OS

ServiceNow

communication

teamwork

driving

Education

High school diploma

Tools

Fluke test equipment

Job description

Johns Hopkins Applied Physics Laboratory (APL) is seeking a Network Field Operations Technician to diagnose and resolve copper and fiber optic cabling issues, install and document network hardware, and support network upgrades in a dynamic field environment.

The role emphasizes hands-on troubleshooting, customer service, and collaboration with Network Engineering to ensure reliable communications infrastructure on campus.