Field Network Technician (Business Connectivity Specialist)

Scalis LLC; New York (NY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

BOLD Business in New York, NY is seeking a Field Network Technician who combines hands-on field skills with solid networking knowledge to keep customers connected via Ethernet, copper, and fiber throughout the US. You'll perform on-site diagnostics, install and troubleshoot CPE, verify VLAN tagging and IP assignments with the NOC, and ensure latency and speed meet SLAs in diverse business environments.

Candidates should understand routing and switching, GPON/Active Ethernet, and be comfortable

Qualifications

• Must understand routing, switching, and TCP/IP concepts.
• Experience with Ethernet standards and Fiber technology (GPON, Active Ethernet).
• Familiar with field tech tools (fusion splicer, OTDR, meters).
• CCNA/CCNP knowledge preferred; certifications not required.

Responsibilities

• On-site diagnostics & repair: investigate and resolve outages or latency issues at the client site.
• Physical layer maintenance: repair/replace cabling and connectors; fiber splicing and signal verification.
• CPE management: install, re-configure, and troubleshoot customer premise equipment (routers, NID, ONT).
• Logical verification: work with the NOC to verify VLANs, IPs, and routing for end-to-end connectivity.
• Inside wiring: access server rooms and closets to extend demarcations or optimize placement.
• Quality assurance: run speed tests and latency benchmarks to meet SLAs.

Skills

Networking fundamentals

Field diagnostics

Troubleshooting

CCNA/CCNP knowledge

Customer communication

Tools

NetAlly

VIAVI

Fusion splicer

OTDR

Light meters

TDRs

Job description

Field Network Technician (Business Connectivity Specialist)

BOLD Business

BOLD Business

3 months ago

On-Site

Full Time

Intermediate or Experienced

New York, New York, United States

About BOLD Business

About the job

Location: US (Nationwide) – Field Based

Target Background: Tier 2/3 Support, NOC, or Network Administration

Position Summary

We are seeking a Field Network Technician who combines advanced logical networking knowledge with hands‑on field expertise. While your background may be in Cisco, Juniper, or Meraki environments, this role focuses on the "First Mile" of business connectivity. You will be the frontline expert responsible for ensuring enterprise and small‑business clients stay connected via Ethernet-over‑Copper, Coax, or Fiber Optics.

We need a professional who understands the "Why" behind the network (routing protocols, IP assignments, and latency) just as well as the "How" (physical cabling, ONT placement, and signal levels).

Key Responsibilities (The "Field" Focus)

• On-Site Diagnostics & Repair: Investigate and resolve service outages or performance degradation at the client’s place of business using a methodical Layer 1–3 troubleshooting approach.
• Physical Layer Maintenance: Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity.
• CPE Management: Install, re-configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), and Optical Network Terminals (ONT).
• Logical Verification: Interface with the NOC to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols to ensure end-to-end connectivity.
• Inside Wiring: Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement.
• Quality Assurance: Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).

Technical Skills & Qualifications

• The "Network Brain": While you may not be configuring Cisco switches daily, you must have the foundational knowledge equal to that of a CCNA, CCNP, or CCIE (although the actual certifications are not required). You should understand routing, switching, and the TCP/IP stack intimately.
• Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet).
• Tool Proficiency: Experience (or the aptitude to quickly master) fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI).
• Hardware Familiarity: Even though the core work is on ISP gear, your experience with enterprise-grade hardware (Cisco, Juniper, Adtran, Ciena) will allow you to communicate effectively with client IT Managers.
• Certifications: Active or expired CCNA/CCNP is highly preferred to demonstrate your technical baseline.

Soft Skills & Physical Requirements

• Professional Presence: Ability to act as a technical consultant to business owners and IT Managers.
• Methodical Troubleshooting: The ability to isolate variables in a complex environment to find the root cause quickly.
• Physical Agility: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces).
• Mobility: Must possess a valid driver’s license and a clean driving record.

Preferred Skills

Network Configuration Expertise

Soldering and Connector Skills