Field Network Technician

Pacific Office Automation; Bend (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, vision

401(k) with company match

Paid time off

Flexible Spending Account

Job summary

Pacific Office Automation is seeking an Entry-Level Field Network Technician to support Bend, OR. The role involves traveling to customer locations to install, troubleshoot, and support network-connected office equipment and related technologies.

If you enjoy solving technical problems and working directly with customers, this is a great fit. You will be part of a growing service team, handling network connectivity, device communication, and Windows/Microsoft applications in a field setting.

Qualifications

• Understanding of network connectivity, network security, and Wi‑Fi environments.
• Basic knowledge of Windows operating systems and Microsoft applications.
• Familiarity with networking concepts such as TCP/IP, SMTP, FTP, SMB, and network ports.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Troubleshoot network connectivity and device communication issues.
• Configure and support network-connected office equipment.
• Diagnose hardware, software, and networking problems.
• Communicate with customers to identify issues and provide solutions.
• Work with both technical and non-technical users.
• Document service activities and communicate updates through phone, email, and written reports.
• Travel locally to customer locations throughout the service area.

Skills

Networking basics

Troubleshooting

Customer service

Communication

Driver's license

Tools

Windows OS

Microsoft Office

Job description

Entry-Level Field Network Technician – Bend, OR

About Pacific Office Automation

Pacific Office Automation (POA) is the largest independently owned document imaging and technology dealer in the nation. Since 1976, we've grown to more than 30 branches across 11 western states: Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.

For nearly 50 years, we've built our reputation by delivering industry-leading office technology solutions while partnering with top manufacturers, including Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and more.

At POA, you'll find more than just a job—you'll find a company invested in your long-term success. We provide extensive training, professional development, and opportunities for advancement so our employees can grow alongside the ever-evolving technology industry. We also believe every employee's voice matters, regardless of tenure or title.

Position Overview

Pacific Office Automation is looking for an Entry-Level Field Network Technician to join our growing service team supporting the Bend, OR area.

This is a field-based role where you'll travel to customer locations to install, troubleshoot, and support network-connected office equipment and related technologies. If you enjoy solving technical problems, working directly with customers, and learning new technologies, we'd love to hear from you.

What You'll Do

• Troubleshoot network connectivity and device communication issues
• Configure and support network-connected office equipment
• Diagnose hardware, software, and networking problems
• Communicate with customers to identify issues and provide solutions
• Work with both technical and non-technical users
• Document service activities and communicate updates through phone, email, and written reports
• Travel locally to customer locations throughout the service area

What We're Looking For

• Understanding of network connectivity, network security, and Wi-Fi environments
• Basic knowledge of Windows operating systems and Microsoft applications
• Familiarity with networking concepts such as TCP/IP, SMTP, FTP, SMB, and network ports
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service abilities
• Ability to explain technical concepts to non-technical users
• Valid driver's license with a clean driving record (must be 21 years or older)

Preferred Qualifications

• Previous field service or networking experience (preferred, not required)
• Experience supporting Windows desktop operating systems
• Experience working with IT professionals or managed network environments

Bonus Qualifications

• Familiarity with Mac OS
• CompTIA Network+ certification

Why Join POA?

• Career growth and advancement opportunities
• Comprehensive training and ongoing technical development
• Supportive, team-oriented culture
• Company vehicle provided for both work and personal use
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, vacation, and sick leave
• Flexible Spending Account (FSA) programs

Pacific Office Automation is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where every employee feels valued and respected. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, religion, veteran status, disability, or any other characteristic protected by applicable law.

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