Field Network Installation Technician I

EarthLink; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

EarthLink is seeking a dependable Installation Technician based at our Atlanta office to perform installation and repair services for business customers. You will install, test, and troubleshoot network cabling and equipment, while delivering a high-quality customer experience and following all safety protocols.

The role requires climbing towers, working with various hardware, and participating in a rotating on-call schedule. Evening/weekend availability may be needed to support business needs.

Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Ability to manage tight deadlines and shifting priorities.
• Flexibility to work evenings, weekends, and respond to standby/callout within 60 minutes when required.

Responsibilities

• Provide installation and repair services to business customers.
• Serve as remote hands for NOC engineers during service activation and troubleshooting.
• Install, terminate, test, and repair Category 3, 5, and 5E wiring per TIA-568B standards (RJ45 connectors, biscuit and wall jacks, 66/110 blocks).
• Install premise hardware including backboards, conduit, structured cabling, patch panels, UPS, PDU, relay racks, data cabinets, and NEMA boxes.
• Install and configure network hardware including switches, routers, firewalls, IP phones, adapters, media converters, wireless access points, microwave radios, and dishes.
• Climb and work on towers to install, replace, or maintain equipment.
• Utilize company software, hardware, and related systems effectively.
• Participate in a rotating on-call schedule as part of our 24/7 support model.

Skills

Strong computer proficiency

Excellent verbal and written沟通

Strong analytical and problem-solving

Ability to manage deadlines & shifting

On-call readiness within 60 minutes

Education

High School Diploma or GED

1–2 years in data/communications industry preferred

Job description

EarthLink is seeking a dependable Installation Technician based at our Atlanta office to perform installation and repair services for business customers. You will install, test, and troubleshoot network cabling and equipment, while delivering a high-quality customer experience and following all safety protocols.

The role requires climbing towers, working with various hardware, and participating in a rotating on-call schedule. Evening/weekend availability may be needed to support business needs.