Field Meter Reader – Utilities & Customer Service

City of Fayetteville; Fayetteville (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

City of Fayetteville seeks a Water Meter Reader to read, record, and verify water meter data on daily routes. The role supports utility billing, performs basic meter maintenance, and assists with customer service in a field environment.

The position requires a high school diploma or GED, a valid driver’s license, and the ability to operate handheld devices and a PC. Candidates must endure various weather conditions and occasional long hours.

Qualifications

• High school diploma or GED required.
• Must possess a valid Driver's License.
• Effective communication both orally and in writing.
• Ability to perform basic calculations for measurements and billing.

Responsibilities

• Provide good customer service to internal and external customers and maintain positive working relationships.
• Read water meters on daily routes, manually recording readings with a handheld device and performing minor maintenance as needed.
• Verify weekly meter readings for accuracy to support utility billing.
• Assist with meter connections/disconnections and related customer service tasks, including delinquent accounts and inspections.
• Perform routine meter maintenance such as removing/replacing meters and cleaning meter boxes.
• Participate in a 24-hour call duty as assigned and assist with training of new staff.
• Maintain daily activity reports and prepare reports for utility billing and ensure equipment and truck are maintained.
• Secondary duties as assigned.

Skills

Customer service

Communication skills

Reading/writing

Attention to detail

Education

High School Diploma or GED

Tools

Handheld computer

Two-way radio

Personal computer (PC)

Job description

City of Fayetteville seeks a Water Meter Reader to read, record, and verify water meter data on daily routes. The role supports utility billing, performs basic meter maintenance, and assists with customer service in a field environment.

The position requires a high school diploma or GED, a valid driver’s license, and the ability to operate handheld devices and a PC. Candidates must endure various weather conditions and occasional long hours.