Field Merchandising Lead & Team Coach

TruX Retail Partner; Silver Spring (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

TruX Retail Partner seeks a Team Captain to lead day-to-day merchandising projects in assigned stores, directing Retail Merchandisers and coordinating work. The role emphasizes safe practices, planogram accuracy, timely completion, and strong retailer relationships.

The Team Captain coaches staff, reviews planograms and materials, communicates changes, and ensures compliant execution. A supportive, accountable environment helps team members grow skills and meet client standards.

Qualifications

• 1+ year of progressive experience in retail operations, merchandising, or a related field preferred.
• High school diploma or equivalent required.
• Prior experience training peers or leading small teams preferred.
• Ability to read and follow planograms, written instructions, diagrams, and project checklists.

Responsibilities

• Lead daily merchandising reset activities, coordinate work assignments, and distribute tasks based on project instructions, store conditions, team capabilities, and timing requirements.
• Demonstrate merchandising techniques and provide hands-on coaching to Retail Merchandisers to support accurate, consistent execution.
• Review planograms, project materials, and instructions before and during execution; clarify requirements and communicate changes to the team.
• Monitor work quality, productivity, safety, and progress throughout the shift; correct execution issues and promptly elevate barriers that cannot be resolved at the team level.
• Serve as a day-to-day store contact for project coordination, communicate professionally with store personnel, follow retailer protocols, and confirm that product movement, shelf organization, signage, fixtures, and merchandising presentation meet client and retailer standards.
• Complete or validate required photographs, checklists, time records, and project reports within established deadlines; communicate staffing, supply, access, equipment, and scheduling concerns to the Territory Supervisor.
• Promote teamwork, respectful communication, and shared accountability by modeling professional conduct, supporting colleagues, and helping team members learn established merchandising practices.
• Follow company policies, client instructions, safety procedures, and applicable laws and regulations; accurately record all hours worked and follow applicable timekeeping procedures, including recording required work performed before or after scheduled shifts.

Skills

Planograms literacy

Team leadership

Attention to detail

Communication skills

Safety awareness

Education

High school diploma or equivalent

Job description

TruX Retail Partner seeks a Team Captain to lead day-to-day merchandising projects in assigned stores, directing Retail Merchandisers and coordinating work. The role emphasizes safe practices, planogram accuracy, timely completion, and strong retailer relationships.

The Team Captain coaches staff, reviews planograms and materials, communicates changes, and ensures compliant execution. A supportive, accountable environment helps team members grow skills and meet client standards.