Field Medical Equipment Technician — Flexible Schedule

SUMMIT DME INC; Santa Ana (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

Company parties

Competitive salary

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Summit DME Inc. is seeking a Medical Equipment Service Technician to deliver and pick up durable medical equipment to patients, ensuring items are set up in a "Ready to Go" order and educating customers in the home or facility.

Training will cover all equipment and field interactions with customers. The role emphasizes professionalism, strong customer service, and the ability to travel between service locations while maintaining equipment and vehicle safety.

Qualifications

• Customer service experience preferred.
• Must be able to lift and carry 50 lbs.
• Must be 21 years of age.

Responsibilities

• Always maintain professionalism and exemplify the highest levels of customer service when interacting with patients, families, caregivers, and other clients.
• Assist the warehouse department with loading and unloading your assigned company vehicle for the day.
• Participate in regular training for how to deliver, diagnose, and educate patients, families, and caregivers on the durable medical equipment we offer.
• Calls each service location to notify of ETA’s and communicates status to dispatch.
• Make deliveries of medical equipment while taking time to fully set up, instruct, and educate those at each location on all items being delivered.
• Pick up medical equipment from service locations when they are no longer needed.
• Assess, diagnose, and service malfunctioning equipment in the field when needed.
• Maintain a clean and organized delivery vehicle while taking extra care to secure all medical equipment with the goal to prevent damage during transit.
• Assist in light equipment maintenance and cleaning.
• Participate in company on-call (after hours response) program
• Follows all company policies, procedures, dress code and management direction, including all fleet and safety policies.
• Perform other duties as assigned by Supervisor

Skills

Customer service

Heavy lifting

Job description

Summit DME Inc. is seeking a Medical Equipment Service Technician to deliver and pick up durable medical equipment to patients, ensuring items are set up in a "Ready to Go" order and educating customers in the home or facility.

Training will cover all equipment and field interactions with customers. The role emphasizes professionalism, strong customer service, and the ability to travel between service locations while maintaining equipment and vehicle safety.