Field Manager - Knoxville, TN

waldensecurity; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Waldensecurity is seeking a Field Manager to lead security training programs, plan and schedule sessions, track licensing compliance, and manage equipment distribution and vehicle fleets across branches. This role requires coordinating instructor-led training and maintaining LMS records with a focus on accuracy and continuous improvement.

You will mentor staff, assist in recruiting, and collaborate with General Manager/Operations to ensure programs meet regulatory and company standards, with

Qualifications

• Analytical thinking with data collection and synthesis.
• Creative design thinking and attention to detail.
• Strong problem solving with ability to propose alternatives.
• Solid technical skills and willingness to learn training tech.

Responsibilities

• Coordinates and conducts instructor-led training for ISOT, re-training, and other programs.
• Maintain licensing/compliance records and LMS entries; support training content updates.
• Schedule training classes with HR/Operations based on business needs.
• Travel up to 50% to deliver on-site training and audits.

Skills

Analytical

Design

Problem Solving

Technical Skills

Tools

WinTeam

LMS

Job description

SUMMARY

As a Field Manager, you play a key role in delivering high-quality security personnel by leading the planning, scheduling, coordination, and facilitation of training programs. You ensure all new and existing staff maintain proper licensing compliance and support equipment distribution while keeping inventory records up to date. You also oversee the management of branch and site-specific vehicles, including maintenance, documentation, and tracking. Your responsibilities include maintaining accurate inventory and ensuring all vehicles are accounted for and operating efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates and conducts all instructor-led training (in-person or virtual) for both internally and externally developed programs including, but not limited to Initial Security Officer Training (ISOT) program, re-training programs, annual In- Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation. specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization;
• Participates as a subject-matter expert with respect to training certifications in order to provide updates to new and existing training content, give guidance to new and existing officers and inform the Director or Learning & Development of new training requirements, best practices and techniques.;
• Works with all local HR and Operations team members to communicate licensing and training requirements including but not limited to security license status, training certification expiration, past due training, any 3rd party certification status, and upcoming training schedule.
• Works with local HR and Operations team to schedule new-hire training classes around business needs.
• Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement;
• Facilitates other individual training, group instruction, demonstrations, meetings and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development;
• Tests trainees to measure progress and evaluate effectiveness of training;
• Mentors and reports on progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP or General Manager;
• Maintains training, licensing and compliance records by accurately entering all training into the Learning Management System and licensing information into WinTeam. Works with Learning & Development to correct any discrepancies.
• Supports recruiting activities within the branch and delivers drug screening, orientation and onboarding paperwork to new employees;
• Assists in or oversees all uniform orders assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory;
• Maintains confidentiality of all information and data. - Will travel as needed to provide required training to officers and officer candidates, up to 50% of the time;
• Exemplifies the desired culture and philosophies of the organization.
• Other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development;
• Exemplifies the desired culture and philosophies of the organization.
• Maintain the fleet vehicles both at the branch and on respective sites.
• Maintain updated spreadsheet with all applicable information on each fleet vehicle.
• Coordinate with team personnel for repairs and maintenance. Conduct inspections of vehicles to ensure there is no damage.
• Work with Training Specialist to schedule and instruct on-site classes to include (Armed Training, LTL, CPR/AED, and Initial SO Training).
• Work together with Training Specialist to ensure files are continually maintained and up to date. Conduct internal audits to ensure accuracy and compliance.

SUPERVISORY RESPONSIBILITIES

Receives general direction from the General Manager or Senior Operations Manager, and Operations Manager.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical - Collects and researched data; Uses intuition and experience to complement data; Designs work flows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with