Field Manager - Knoxville, TN

Walden Security; Knoxville (TN); Sur place; USD 45 000 - 50 000; Plein temps

Résumé du poste

Walden Security seeks a Field Manager to lead training programs, manage scheduling, licensing compliance, and equipment distribution across branches. You will maintain inventory, supervise fleet vehicles, and ensure accurate records while traveling to sites as needed.

The role requires coordinating instructor-led sessions, updating training content, and partnering with HR and Operations to align onboarding with business needs.

Qualifications

• Minimum High School Diploma or GED; Associate’s Degree preferred.
• Experience developing training content and working with a learning management system.
• Ability to pass a drug screen and criminal background check.

Responsabilités

• Coordinate and conduct instructor-led training (in-person or virtual) for ISOT, re-training, annual In-Service Training, firearms, use of force, safety, and related programs.
• Maintain training, licensing, and compliance records in the LMS and WinTeam.
• Schedule training classes with HR and Operations to meet business needs.
• Maintain fleet vehicles and inventory; coordinate repairs and maintenance.
• Travel up to 50% to provide required training at officers and candidates’ sites.

Connaissances

Analytical

Design

Problem Solving

Technical Skills

Interpersonal Skills

Oral Communication

Written Communication

Teamwork

Quality Management

Ethics

Organizational Support

Strategic Thinking

Formation

High School Diploma or GED

Associate’s Degree (preferred)

Outils

Word Processing software

Internet programs

Description du poste

As a Field Manager, you play a key role in delivering high-quality security personnel by leading the planning, scheduling, coordination, and facilitation of training programs. You ensure all new and existing staff maintain proper licensing compliance and support equipment distribution while keeping inventory records up to date. You also oversee the management of branch and site-specific vehicles, including maintenance, documentation, and tracking. Your responsibilities include maintaining accurate inventory and ensuring all vehicles are accounted for and operating efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates and conducts all instructor-led training (in-person or virtual) for both internally and externally developed programs including, but not limited to Initial Security Officer Training (ISOT) program, re-training programs, annual In- Service Training, firearms, use of force, less-than-lethal weapons, safety, and orientation. specialized training sessions and all other instructor-led training for security officers and security supervisors within the branch/organization;
• Participates as a subject-matter expert with respect to training certifications in order to provide updates to new and existing training content, give guidance to new and existing officers, and inform the Director or Learning & Development of new training requirements, best practices, and techniques.;
• Works with all local HR and Operations team members to communicate licensing and training requirements including but not limited to security license status, training certification expiration, past due training, any 3rd party certification status, and upcoming training schedule.
• Works with local HR and Operations team to schedule new-hire training classes around business needs.
• Works with all levels in the organization to identify, analyze, and solve problems and creates opportunities for continuous improvement;
• Facilitates other individual training, group instruction, demonstrations, meetings, and workshops for internal and external customers, as directed by the General Manager, Regional Vice President, or Director of Learning and Development;
• Tests trainees to measure progress and evaluate effectiveness of training;
• Mentors and reports on the progress of new employees under guidance during training periods to the Branch Human Resources Manager, RVP, or General Manager;
• Maintains training, licensing, and compliance records by accurately entering all training into the Learning Management System and licensing information into WinTeam. Works with Learning & Development to correct any discrepancies.
• Supports recruiting activities within the branch and delivers drug screening, orientation, and onboarding paperwork to new employees;
• Assists in or oversees all uniform order assignments, exchanges, or reimbursements while maintaining uniform room cleanliness and inventory;
• Maintains confidentiality of all information and data.
• Will travel as needed to provide required training to officers and officer candidates, up to 50% of the time;
• Exemplifies the desired culture and philosophies of the organization.
• Other responsibilities as assigned by the General Manager, RVP, or Director of Learning & Development;
• Exemplifies the desired culture and philosophies of the organization.
• Maintain the fleet vehicles both at the branch and on respective sites.
• Maintain an updated spreadsheet with all applicable information on each fleet vehicle.
• Coordinate with team personnel for repairs and maintenance. Conduct inspections of vehicles to ensure there is no damage.
• Work with Training Specialist to schedule and instruct on-site classes to include (Armed Training, LTL, CPR/AED, and Initial SO Training).
• Work together with the Training Specialist to ensure files are continually maintained and up to date. Conduct internal audits to ensure accuracy and compliance.

SUPERVISORY RESPONSIBILITIES

Receives general direction from the General Manager or Senior Operations Manager, and Operations Manager.

COMPETENCY - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Analytical – Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures; Synthesizes complex or diverse information; Uses intuition and experience to complement data.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks very clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Strategic Thinking - develops strategies to achieve organizational goals; understands the organization's strengths & weaknesses. Displays willingness to make decisions; exhibits sound and accurate judgment; Adapts strategy to changing conditions; supports and explains reasoning for decisions; makes timely decisions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Aptitude for learning and managing technology platforms
• Excellent business communication skills (written, verbal, and presentation skills)
• Proven ability to manage competing priorities, multitask, take ownership of problems, and resolve conflicts
• Proven ability to build and manage relationships with stakeholders across the organization
• Ability to think systematically • Demonstrated ability to work collaboratively across divisions, functions, and levels.
• Minimum High School Diploma or GED; Associate’s Degree preferred. One year of experience developing training content and working with a learning management system.
• Experience in the security industry is not necessary.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English. Ability to write routine reports, business correspondence, and procedure manuals.
• Ability to present information effectively in one-on-one and small-group settings, and to respond to questions from managers, clients, customers, other employees of the organization, and the general public.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

• To perform this job successfully, an individual should know about Internet programs, Word Processing software, and other software as required.

CERTIFICATES, LICENSES AND REGISTRATIONS

OTHER QUALIFICATIONS

• Ability to pass a drug screen and criminal background check.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS

• This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Pay Rate

$45,000 - $50,000 USD

We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Walden Security’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.