Field Maintenance Technician III - Restaurant Equipment

Cumberland Farms; Windsor (CT); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access program

Paid Time Off

Medical/Health/Dental Coverage

401K with Company Match

Tuition Reimbursement

Employee Assistance Program

Health Savings Account

Team Member Discounts

Employee recognition and awards

Job summary

Cumberland Farms is seeking a Food and Beverage Service Technician in Windsor, CT to maintain, repair, and install a wide range of equipment for our stores. The role emphasizes troubleshooting complex systems, preventive maintenance, and collaboration with management to drive improvements.

Ideal candidates have 5+ years of relevant experience and a Journeyman/Master’s license in refrigeration, plumbing, or electrical.

Qualifications

• High School diploma or GED is required.
• Journeyman or Master’s Trade License in refrigeration, plumbing, or electrical preferred.
• Minimum 5+ years of relevant equipment repair experience.
• 7+ years of leadership experience preferred.
• EPA Universal or Journeyman license preferred.

Responsibilities

• Lead and oversee complex maintenance and repair projects for food and beverage equipment, ensuring quality, safety, and adherence to deadlines.
• Diagnose and resolve advanced issues with refrigeration systems, beverage dispensers, and other equipment, including root-cause analysis.
• Collaborate with management to recommend equipment upgrades, replacements, or process improvements based on performance trends.
• Provide mentorship and advanced technical support to entry-level and intermediate technicians.
• Maintain documentation of maintenance activities, compliance reports, and performance metrics for audits and reviews.
• Coordinate installations or repairs with vendors/contractors and ensure work meets company standards.
• Manage inventory, stocking supplies, parts, and resolve discrepancies promptly.
• Ensure safety and compliance with OSHA, building codes, and company policies.
• Contribute to strategic planning to improve maintenance processes and equipment reliability.
• Support cross-functional teams with timely, accurate work order notes and KPI tracking.

Skills

Communication

Teamwork

Problem solving

Adaptability

Time management

Education

High School Diploma or GED

Journeyman/Master’s License (refrigeration/plumbing/electrical)

Job description

Description

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

What We Offer

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Position Summary

The Food and Beverage Service Technician is responsible for maintaining, repairing, and installing a variety of food and beverage service equipment to ensure functionality, safety, and compliance with sanitation standards. Key responsibilities include troubleshooting, performing preventive maintenance, and minor repairs in plumbing, electrical, HVAC, and general building systems.

Responsibilities

• Lead and oversee complex maintenance and repair projects for food and beverage equipment, ensuring quality, safety, and adherence to deadlines.
• Diagnose and resolve advanced technical issues with refrigeration systems, beverage dispensers, and other specialized equipment, including performing root-cause analysis.
• Collaborate with management to recommend equipment upgrades, replacements, or process improvements based on performance trends and operational needs.
• Provide mentorship and advanced technical support to entry-level and intermediate technicians, fostering their skill development and knowledge.
• Conduct equipment performance evaluations and implement preventive maintenance strategies to optimize functionality and minimize downtime.
• Act as a liaison with vendors and contractors, coordinating installations or repairs and ensuring work meets company standards and specifications.
• Maintain detailed documentation of maintenance activities, compliance reports, and performance metrics for audits and operational reviews.
• Participate in strategic planning discussions with management to identify opportunities for improving maintenance processes and equipment reliability.
• Manage inventory, including stocking supplies, ordering parts, and resolving discrepancies promptly.
• Communicate effectively with store personnel, delivering excellent customer service and maintaining professionalism.
• Maintain accurate and timely work order notes while meeting KPI metrics for travel time, SLA, and efficiency.
• Adhere to workplace safety protocols, company policies, and industry regulations (e.g., OSHA, safety codes, building codes) while completing tasks.
• Identify and promptly report safety hazards or compliance issues to the maintenance supervisor.
• Perform other duties as assigned by the management team to support departmental objectives.

Working Relationships

Work directly with Department teammates. Frequent communication with other departments or teams, and External Vendors.

Requirements

Minimum Education

• High School diploma or GED

Preferred Education

Journeyman or Master's Trade License in refrigeration, plumbing, or electrical (where applicable).

Minimum Experience

5+ years of relevant experience in equipment repair for food/beverage service or a related technical field.

Preferred Experience

7+ years of extensive troubleshooting and leadership experience.

Licenses/Certifications

EPA Universal or Journeyman license.

Soft Skills

• Communication Skills – Clearly convey information, listen actively, and ensure mutual understanding.
• Teamwork & Collaboration – Work effectively with others to achieve common goals.
• Problem-solving – Use critical thinking to analyze situations and implement effective solutions.
• Adaptability – Be flexible and open to change in a dynamic work environment.
• Time Management – Prioritize tasks, meet deadlines, and manage time efficiently.

Travel

• Travel is a must; you must be able to deive for extended periods as needed.
• A company vehicle is provided; must maintain a clean driving record.

Hours & Conditions

• Monday-Friday, 40 hours minimum, with participation in an on-call rotation, including holiday coverage.

Physical Requirements

• Must be able to work safely in confined spaces as required by the role.
• Ability to regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 80 pounds, using proper lifting techniques and equipment as needed.
• Must be able to stand or walk for up to 8 hours per day.
• Ability to perform physical tasks such as reaching overhead, bending, squatting, twisting, grasping, gripping, and performing repetitive movements.
• Comfortable working in environments with varying temperatures, including cold and hot conditions, as required by the role.
• The work environment usually has moderate noise levels typical of industrial or operational settings.

Additional Info

At Cumberland Farms, its important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. We love to meet you - even if you don't meet every single requirement.

In the spirit of pay transparency, we're sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications. Base pay represents just one part of our total rewards approach. We're proud to offer a variety of financial and non-financial benefits that invest in your overall growth, well-being, and career journey.