Field Maintenance Coordinator

HOLT CAT; San Antonio (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

HOLT CAT is seeking a Field Maintenance Coordinator in San Antonio to schedule and prioritize maintenance work for field service areas, ensuring customer satisfaction. You will collaborate across sales, parts, and service to fulfill quotes and manage work orders, with a focus on safety, accuracy, and timely delivery.

Ideal candidates have strong communication, organizational, and multi-tasking abilities, plus knowledge of heavy equipment operations and proficiency with Microsoft Office,

Qualifications

• High school diploma or equivalent required.
• Up to one year of related experience preferred.
• Excellent verbal and written communication skills.
• Knowledge of heavy equipment/power systems operations is preferred.
• Ability to navigate departmental systems and software.

Responsibilities

• Schedule and prioritize field maintenance work for internal and external customers.
• Serve as primary contact for field maintenance work orders and ensure legendary customer service.
• Collaborate to fulfill quotes and review work orders/invoices for clients.
• Act as liaison between sales, parts, service, and operations support.
• Open, review, and close work orders in a timely and accurate manner.
• Schedule preventive maintenance using departmental systems and manage parts/logistics.

Skills

Communication skills

Heavy equipment knowledge

Organizational skills

Time management

Multitasking

Phone and people skills

Microsoft Office (Excel/Word/Power BI)

DBS/CAT systems/Salesforce

Critical thinking

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Salesforce

Power BI

CAT systems

DBS

Job description

The Field Maintenance Coordinator is responsible for scheduling and prioritizing all maintenance work for both internal and external customers performed in the field service areas of responsibility for equipment maintenance service. This position has major responsibilities to ensure external and internal customer satisfaction.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Department: Machine Division (MAC)

Employment Type: Full Time

Location: San Antonio

Address: 5665 SE Loop 410, San Antonio, Texas, 78222

Open in Google Maps

Workplace type: Onsite

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, and demonstrates the alignment with our Vision, Values, and Mission
• Acts as the primary contact for internal and external customers as it pertains to field maintenance work orders and ensures we provide legendary customer service
• Collaborates to fulfill quotes for internal and external customers and review work orders/invoices for clients
• Acts as a liaison between sales, parts, service department, and operations support
• Assists in reporting field maintenance safety violations, environmental damages, and prompts compliance with company operating policies
• Opens, reviews, and supports to close work orders in a timely and accurate manner
• Effective use of departmental systems to accurately schedule preventive maintenance; includes ordering parts and logistics
• Requires regular and punctual employee attendance
• Works with a safety mindset and adheres to all applicable company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of heavy equipment/power systems operations and maintenance
• Excellent oral and written communication skills
• Exceptional organizational, time management, and multi-tasking skills
• Demonstrate reliable phone and people skills
• Ability to utilize computers including intermediate knowledge of Microsoft Office to include Excel, Word, and PowerPoint and other programs used by the department
• Ability to utilize DBS, CAT systems, Salesforce, Power Bi, and any upcoming software implementation
• Basic knowledge of DOT regulations and vehicle fleet management
• Ability to interact with courtesy and maintain a professional approach
• Critical thinking skills to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems

Requirements

Education and Experience:

• High school diploma or equivalent required
• Up to one year of work-related skill, knowledge, or experience is preferred

Supervisory Responsibilities:

• None

Travel:

• Up to 5% travel may be expected
• Occasional field visits

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each job duty and responsibility at a high level; Reasonable accommodations may be made to enable individuals with disabilities to perform job duties and responsibilities
• This position involves being in stationary positions; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role regularly communicates with team members and other departments, must be able to exchange accurate information in these situations
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• This role routinely uses standard office equipment such as computers, phones, monitors, and photocopiers
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment:

• This job is generally performed in a professional office environment, in environmentally controlled conditions
• Frequently works at fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you're seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values-driven team.