Shop Supervisor 2 - CAT Support

HOLT CAT; Longview (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

HOLT CAT in Longview, Texas is seeking a motivated Shop Supervisor 2 to schedule and prioritize work in the MAC department, prepare quotes, review work orders for billing, and maintain strong customer communications while upholding safety and policy compliance.

The role requires leadership, detailed planning, and collaboration with internal/external resources to meet service objectives, with onsite presence at 5110 W Loop 281, Longview, TX.

Qualifications

• Bachelor’s degree in Business Management, or related field preferred.
• Minimum of 5 years machine repair service experience.
• Minimum of 5 years supervisory or managerial experience required.

Responsibilities

• Schedule and prioritize all work in area of responsibility to ensure timely completion.
• Provide quotes for jobs and review work orders for customer billing.
• Communicate with customers; maintain shop safety practices and policy compliance.
• Produce status reports on open work orders for the Service Manager.
• Assist in selection, development, and evaluation of department personnel.
• Adhere to safety policies and company standards; perform other duties as assigned.

Skills

Leadership

Problem solving

Communication

Time management

Strategic planning

Interpersonal skills

Multi-tasking

Customer relations

Reading comprehension

Listening skills

Education

Bachelor’s degree in Business Management, or related field

Tools

MS Office

Job description

HOLT CAT is looking for a motivated and experienced Shop Supervisor 2 for our heavy equipment CAT Support Department at our Longview, Texas location. This position is responsible for scheduling and prioritizing all work performed in the assigned area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; shop safety practices and compliance with shop operating policies. This position has major responsibilities to ensure both internal and external customer satisfaction. The incumbent in this position is expected to model the following practices daily: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self-development.

Job Details

• Department: Machine Division (MAC)
• Employment Type: Full Time
• Location: Longview, Texas, 5110 W Loop 281, Longview, TX 75604-9468
• Workplace type: Onsite

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Establishes and mutually agrees upon and communicate job expectations (i.e., accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values
• Establishes, models, and reinforces safety practices which are consistent with our mission to ensure employee and customer safety
• Models collaborative problem solving and personal influencing skills to ensure that service activities in incumbent’s area of responsibility are aligned with the overall business plan of the service department and company
• Provides Service Manager with status reports on all open work orders in an accurate and timely manner
• Reviews monthly service operations branch statement to assess progress on department business goals
• Participates in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Ability to identify and define problems/goals, selecting and implementing alternative solution strategies
• Manage resources and contingencies and reducing performance deviations/gaps
• Demonstrate leadership in attitudes and behaviors that affective assessment, management, and adaptability required in handling situations
• Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation and management practices
• Ability to direct, implement, motivate, and evaluate work environment for the purpose of accomplishing specific, targeted business objectives
• Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
• Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence and persuade
• Time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources and achievement of goals and work results
• Critical thinking and problem-solving skills to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, approaches, and prevention to problems
• Knowledge of construction equipment, machines and tools, including their designs, uses, repair, and maintenance
• Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
• Ability to manage multiple priorities
• Ability to read and understand information and ideas presented in writing
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Requirements

Education and Experience:

• Bachelor’s degree in Business Management, or related field preferred
• Minimum of 5 years machine repair service
• Minimum of 5 years of supervisory or manager experience required

Supervisory Responsibilities:

• Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Travel:

• Up to 30% travel required to include overnight travel
• Valid driver's license required

Physical Requirements:

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Occasionally moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climb up and down ladders
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
• Significant time spent in confined spaces and high places

Disclaimer: Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT CAT

HOLT Group is a renowned, family-owned company with a legacy spanning nearly a century. As a powerhouse across several industries, including heavy machinery, construction, consulting services, training, and technology, we prioritize people and values. Our commitment to a Values-Based Leadership approach has led to trusted partnerships and collaborative endeavors. At the heart of our operations is HOLT CAT, the largest Caterpillar dealership in the nation, along with other companies focused on industrial & commercial selling, energy, technology, and training & development. We excel in selling, servicing, leasing, and renting top-of-the-line industrial machinery and are dedicated to powering the construction and industrial spaces with superior equipment. Moreover, we empower construction and development with advanced technology, along with bringing technical skills and Values-Based Leadership to individuals and companies seeking sustainable growth. If you’re seeking a fulfilling career, explore our job opportunities at HOLT Group and join our values‑driven team.