Field LTSS Service Coordinator - Family Care

Elevance Health (Anthem); City of Pewaukee (WI); Hybrid; USD 52,000 - 75,000; Full time

Job summary

Elevance Health is seeking a Family Care-Service Coordinator (LTSS Service Coordinator) to manage a defined caseload in Wisconsin, traveling to client sites as needed. The role emphasizes person-centered planning, care coordination, and collaboration with a multidisciplinary team to support independent living and community participation.

The position requires a BA/BS and at least 2 years of social work experience, with preferred waiver experience and strong documentation skills.

Qualifications

• Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency.
• Waiver experience preferred.
• Excellent communication and documentation skills.
• Willingness to travel to worksites.

Responsibilities

• Conduct face-to-face program assessments using predefined questions.
• Develop and document Person Centered Plans (PCSP) and backup plans.
• Interface with Medical Directors and participate in interdisciplinary care rounds.
• Coordinate care across PH/BH/LTSS needs per state and contract requirements.
• Document short and long-term service goals with the member and care team.
• Mentor or preceptor for new staff and participate in process improvements.
• Submit utilization/authorization requests with supporting care plans.
• Report critical incidents to state or county agencies as required.
• Assist with member grievances and state audits.

Skills

Motivational interviewing

Care coordination

Interdisciplinary teamwork

Travel to sites

Education

BA/BS degree

Job description

Elevance Health is seeking a Family Care-Service Coordinator (LTSS Service Coordinator) to manage a defined caseload in Wisconsin, traveling to client sites as needed. The role emphasizes person-centered planning, care coordination, and collaboration with a multidisciplinary team to support independent living and community participation.

The position requires a BA/BS and at least 2 years of social work experience, with preferred waiver experience and strong documentation skills.