Field Logistics Supervisor

Smith & Nephew; Charlotte (NC); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401k matching

Tuition reimbursement

Paid holidays

Health Savings Account

Parental leave

Employee assistance program

Job summary

Smith+ Nephew is seeking a Field Logistics Supervisor that leads the on-site logistics team in a sales territory office. You will oversee inventory management, asset utilization, and adherence to SOPs to ensure accurate records and efficient operations.

You will train and develop OSC Specialists, drive process improvements, and partner with sales and logistics leadership to support high-quality customer service and cost-effective delivery.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Operations, or related field.
• 7–10 years of experience in operations, logistics, or related areas.
• Certifications such as APICS, Six Sigma, Lean are a plus.

Responsibilities

• Supervise day-to-day logistics and inventory workflow to meet SOPs and checklists.
• Manage OSC Specialists and MOSCs; oversee personnel performance and training.
• Train logistics staff on new SOPs, processes, and systems as needed.
• Conduct territory inventories and reconcile variances to keep records accurate.
• Analyze inventory levels and asset utilization to support sales and operations.

Skills

Team leadership

Logistics management

Inventory control

Training & development

SOP compliance

Data analysis

Process improvement

Education

Bachelor's degree

Tools

ERP software

Microsoft Excel

Job description

Life Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living. The Field Logistics Supervisor is a critical component of Smith+ Nephew’s overall US Supply Chain strategy. We are the last mile and the difference between success and failure in thousands of hospitals and surgery centers each day, where our customers are helping their patients improve their lives. The Field Logistics Supervisor is the on-site leader of the Logistics Team in a sales territory office and/or area. This role is responsible for implementing company inventory asset management policies and procedures for the warehouse operation. This includes maximizing asset utilization and minimizing inventory/instrument investment as well as maintaining accurate records of product placements. This includes the development, continuous improvement, and implementation of processes and policies with the Field Sales team. You are responsible for the day to day supervision of the territory and/or area inventory and logistics functions, Field Logistics, and Mobile Specialists. Good working knowledge of company products, operating systems and procedures is critical.

What you will be doing

• Assigns and supervises the work flow of the logistics and inventory processes to ensure compliance to established Operations Checklists and SOPs.
• Responsible for the day to day supervision of the OSC Specialists and MOSCs in the territory sales office and/or area.
• Responsible for the personnel and performance management of assigned employees.
• Responsible for training of new Logistics employees; OSC Specialists and MOSCs.
• Ensure training is continuously performed for logistics personnel and/or sales representatives on as needed basis on required compliance areas and day-to-day operations.
• Assist in training on new SOPs, processes and systems as required.
• Provide and conduct training to support operations for other area(s) and company locations as required.
• Coordinate and participate in territory physical inventories ensure all preparation guidelines are performed, conduct counts, and perform required physical inventory reconciliation.
• Ensure minimal location/account variances and ensure adjustments (positive/negative) meet established company variance percentages and dollar amounts.
• Support IAP validations semi-annually and ensure all required adjustments are performed to maintain accurate IAP records.
• Support Instrument and implant utilization analysis to identify opportunities, inventory efficiencies with sales management and sales force.
• Analyze inventory asset levels to maximize utilization and to provide improved sales performance providing recommendations and executing appropriate strategies.
• Ensure compliance of company asset utilization goals and objectives.
• Participate in the development of "Best Practices", SOPs, process improvements, system enhancements and reporting for company-wide application.
• Partner with the sales management team, sales force and logistics management to ensure excellent sales support.
• Provide period, quarterly and annual analysis/reporting to review set and product deployments and provide recommendations to improve asset utilization.
• Support in the analysis/reporting affecting all P&L related territory and/or area operations (i.e. Stock Withdrawal budget, freight analysis, courier usage, etc.).
• Determine and ensure the least cost method of providing product to customer is performed.
• This includes MOSC, Courier and freight utilization is being monitored and reviewed each period.
• Perform OSC system reviews with OSC Specialist to ensure excellent sales product support for surgeries and assess OSC Kit utilization to ensure maximum utilization.
• Track and report Memphis, West Coast and Regional Loaner usage to assess additional requirements.
• Additionally, perform same for District/Sales Office to ensure quality utilization assessments are performed.
• Ensure the established IS and OSC Checklists for daily, weekly, monthly and quarterly required activities are performed to ensure all tasks/duties are being performed by all logistics/operations staff.
• Maintain Operational Audit readiness at all times.

What will you need to be successful?

• Education Bachelor’s degree required – major in Business Administration, Supply Chain, Operations, Industrial Engineering, or a similar field is highly preferred.
• Alternative to degree - Armed Services experience, especially in a logistics or supply chain function, highly preferred.
• Relevant professional certifications are a plus – e.g., APICS, Six Sigma, Lean, Project Management, etc.
• Experience A minimum of 7 to 10 years’ experience in a related field, e.g. Operations, Logistics, Business Analyst, Business Consultant.

Supervision Reports to Field Logistics District Manager or Regional Manager.

To help with your growth and development, you will be assigned a mentor who will lead all aspects of your progress.

Other Position requires self-reliance and confidence for broad empowerment as advised by Management.

Benefits and culture

• Life Unlimited. Our strongest investments are in our people and the patients we serve. Inclusion and Belonging- Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about Employee Inclusion Groups on our website (https://www.smith-nephew.com/ ).
• Your Future: 401k Matching Program, 401k Plus Program, Discounted Stock Options, Tuition Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, Paid Community Service Day Your Wellbeing: Medical, Dental, Vision, Health Savings Account (Employer Contribution of $500+ annually), Employee Assistance Program, Parental Leave, Fertility and Adoption Assistance Program Training: Hands-On, Team-Customized, Mentorship Extra Perks: Discounts on fitness clubs, travel and more!
• Smith+ Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
• Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

Smith+ Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+ Nephew a unique place. We love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.