Field Laboratory Rep.

Dominion Diagnostics; Granite City (IL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Life and disability insurance

Tuition reimbursement

Pet Insurance

Annual bonus eligible

Job summary

Dominion Diagnostics is seeking a dedicated team member for on-site support in Granite City, IL. The role involves facilitating urine collection, maintaining documentation, and coordinating with clinic staff and patients while adhering to HIPAA and QA policies.

You will work in a fast-paced lab environment, ensuring sample integrity, accuracy, and timely processing. Excellent customer service and communication are essential, with opportunities for growth and comprehensive benefits.

Qualifications

• Must possess excellent customer service skills.
• Strong communication via email and phone with clients, vendors and staff.
• Proficient in Microsoft Excel and Office tools.

Responsibilities

• Facilitate urine sample collection following SOPs and HIPAA rules.
• Maintain accurate documentation and labeling of specimens.
• Keep inventory of sampling supplies and place orders as needed.
• Prepare and package specimens for laboratory transport per guidelines.
• Work effectively in a team of laboratory professionals.

Skills

Customer service

Communication

Tools

Excel

Microsoft Office

Teams

Job description

Dominion Diagnostics is the premier provider of comprehensive clinical quantitative urine and blood drug testing, medication monitoring, and support services nationwide. Serving hundreds of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain and Addiction Medicine.

Description

Dominion Diagnostics is the premier provider of comprehensive clinical quantitative urine and blood drug testing, medication monitoring, and support services nationwide. Serving hundreds of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain and Addiction Medicine.

Our Company

www.dominiondiagnostics.com

Our Core Values

Integrity

Accountability

Accuracy

We have several employee recognition programs and were awarded Best Places to Work in RI for the past 4 years in a row prior to being recognized as a Great Place to Work for the third consecutive year in March 2026. As well as Great Place to Work in Health Care for 2024 and 2025.

Excellent Benefits

• medical, dental, and vision coverage;
• a 401(k) plan with an employer match, paid time off;
• employer-paid life and disability insurance with additional buy-up coverage options;
• tuition and continuing education reimbursement;
• other voluntary benefits such as Pet Insurance.
• an annual bonus may be paid to eligible employees based on organizational and individual performance.
• This position is bonus eligible!
• Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.

Tired of working in a hospital and having to rotate major holidays? Dominion is closed for all major Holidays (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Year's Day). No more hoping you don’t have to work while family and friends are celebrating. At Dominion, you're more than just a number. Come be part of a team that sets the industry standard!

Schedule

Monday- Thursday 8:15am-5:30pm 1 hour lunch

Friday 8:30am-12:30pm

• Possess a professional business appearance and demeanor.
• Must be able to communicate effectively and professionally via email, phone, etc. with client, vendors, clinic staff and patients.
• Must possess excellent customer service skills.
• Strong computer skills including proficiency in Excel, Teams, and the general Microsoft Office Suite.
• Self-motivated and success driven. .
• Excellent time management skills, including the ability to prioritize tasks in a face-paced environment.
• Must have the ability to problem solve effectively.
• Facilitate the collection of urine samples while following departmental policies and complete all required order entry tasks.
• Maintain inventory of sampling supplies and ordering as needed.
• Maintain a high level of accuracy in all documentation.
• Follow established HIPAA and compliance policies.
• Must work efficiently with a team of laboratory professionals.
• Label specimens accurately and complete all required documentation.
• Prepare and package specimens for laboratory transport in accordance with shipping and stability guidelines.
• Ensure collection areas are clean, organized and stocked with necessary supplies.
• Report collection issues, refusals or unusual incidents according to facility policy.
• Must be able to lift up to 50 lbs.
• Physical activities include frequent walking, sitting, bending, lifting, stooping, kneeling, reaching, twisting and squatting

Please note that applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Dominion Diagnostics is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.