Field IT Support Technician – Enterprise & On-site

Beth Israel Lahey Health; United States; Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Beth Israel Lahey Health is seeking a Field Support Technician to deliver in-person IT field support across the organization. You will handle Level 1–2 requests, escalate to SMEs as needed, and maintain ticketing updates using the ITSM system.

Responsibilities include supporting desktops, printers, peripherals, and mobile devices, ensuring OS and application stability, and aligning with SLAs while delivering high customer satisfaction.

Qualifikationen

• Education: High School diploma or GED required.
• A+ Certification preferred.
• 1-3 years experience in Service Desk/Field/IT Support in a large enterprise.

Aufgaben

• Provide Level 1 to intermediate end-user support.
• Escalate complex issues to SME or management as needed.
• Log, triage, resolve, and follow up on incidents.
• Support PCs, printers, peripherals, and mobile devices on site.
• Maintain ITSM ticketing updates and documentation.
• Assist with vendor devices and OS/software applications.

Kenntnisse

Windows OS

MAC OS

Mobile devices

Network fundamentals

Citrix Systems

Active Directory

Exchange

Microsoft 365

ITSM

Ausbildung

High School Diploma or GED

A+ Certification

Tools

ServiceNow

Remedy

Jobbeschreibung

Beth Israel Lahey Health is seeking a Field Support Technician to deliver in-person IT field support across the organization. You will handle Level 1–2 requests, escalate to SMEs as needed, and maintain ticketing updates using the ITSM system.

Responsibilities include supporting desktops, printers, peripherals, and mobile devices, ensuring OS and application stability, and aligning with SLAs while delivering high customer satisfaction.