Field IT Support Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Glendale (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive salary bonus plan

Paid vacation/holidays/sick time

401K, medical, dental, and vision care

Job summary

Johnson Controls is seeking a Field IT Specialist to deliver hardware/software support, PC lifecycle tasks, and regional IT services. You will work across projects and initiatives to support enterprise systems.

The role requires a degree in computer science or related field and about five years of IT support experience. Competitive benefits, salary, and on-site work are included.

Qualifications

• 5 years IT support experience preferred.
• Degree in Computer Science or related field preferred.

Responsibilities

• Install hardware and provide ongoing support (PCs, tablets, printers).
• Provide software and local infrastructure support (server, network, VOIP).
• Assist in identifying and capturing IT project demand within Enterprise/BU.
• Provide onsite field IT services and liaise with internal/external teams.

Skills

IT support

Education

Degree in Computer Science or related field

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer:

• Competitive salary bonus plan
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.

How you will do it:

• Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
• Provide software support and local infrastructure service support (e.g., server, network and VOIP)
• Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
• Provide Tech Hut services in region
• Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
• Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
• Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)
• Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
• Assist compliance teams with audit tasks
• Provide satellite office support and travel for field visits, when needed
• Support vendor management as needed
• Support IT procurement as needed
• Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
• Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
• Proactively communicate and provide updates to customers
• Provide differentiated SLAs for customer-related requests or incidents

What we look for:

• Degree in Computer Science or related field is preferred, or equivalent experience
• 5 years of IT Support experience is preferred

  HIRING SALARY RANGE:

  $60,000 - 70,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.

  To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

  Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

  To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

  If you are an individual with a disability and you require an accommodation during the application process, please visit here.

  Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.