Field IT Analyst

Reyes Coca-Cola Bottling; Town of Wrightstown (WI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Match

Paid Time Off

Education Reimbursement

Job summary

Reyes Coca-Cola Bottling is seeking an IT Support professional to serve as the primary technology resource across our locations in Wisconsin. You will troubleshoot hardware, software, and network issues, support end-user devices, and assist with deployments and asset management.

The role involves up to 40% travel within the territory and participation in on-call rotations to ensure critical business operations remain online.

Qualifications

• Experience supporting end-user devices across Windows, Android, and iOS.
• 1–2 years of related IT support experience or 3–5+ years with GED.
• Knowledge of LAN/WAN and wireless networking.

Responsibilities

• Serve as primary tech support for RCCB locations.
• Troubleshoot hardware, software, network, and mobile issues.
• Support site projects and technology deployments.
• Manage technology assets and lifecycle activities.
• Collaborate with operations, IT teams, and vendors.
• Document activities and identify recurring issues.
• Travel up to 40% and participate in on-call rotation.
• Other duties as assigned.

Skills

End-user support

Microsoft 365

Windows platforms

Networking basics

Mobile device management

Education

Bachelor's Degree in Information Systems or related

High School Diploma with 3–5+ years experience

Tools

ServiceNow ITSM

Intune

Endpoint management

Job description

Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
• This position will support multiple facilities with regional travel required.

If you enjoy our products, you’ll really enjoy being a part of our team!

Position Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Required Education and Experience

• Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies

Preferred Education and Experience

• Bachelor's Degree
• Experience supporting manufacturing, distribution, beverage, or consumer packaged goods (CPG) operations
• Experience with warehouse technologies, endpoint management, mobile device management, and workplace technology solutions
• Experience with ServiceNow or similar IT service management (ITSM) platforms
• Experience supporting technology deployments, project implementations, and operational technology initiatives Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, or Apple

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.