Field IT Analyst

Reyes Coca-Cola Bottling; Grand Rapids (MI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K match

PTO

Education reimbursement

Job summary

Reyes Coca-Cola Bottling seeks a technology support specialist to act as the primary resource for assigned RCCB locations, ensuring reliable technology operations and end-user support.

You will troubleshoot hardware, software, network, wireless, and workplace technology issues, support site projects, deployments, and manage technology assets across Windows, Android, and iOS platforms. Travel up to 40% and participate in an on-call rotation to support critical business operations.

Qualifications

• Bachelor's Degree or GED with relevant experience in IT support.
• Experience supporting end-user devices across Windows, Android, and iOS.

Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot hardware, software, network, wireless, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Skills

End-user devices

Microsoft 365

Windows

Android

iOS

Networking fundamentals

Education

Bachelor's Degree in Information Systems or related

High School Diploma/ GED with 3+ years related experience

Tools

ServiceNow

Endpoint management

Job description

Join the leading beverage provider, Reyes Coca-Cola Bottling!

• Benefits: Medical, Dental, Vision, 401K Match, PTO, Education Reimbursement
• This position will support multiple facilities with regional travel required.

Position Responsibilities

• Serve as the primary technology support resource for assigned RCCB locations, ensuring reliable technology operations and end-user support
• Troubleshoot and resolve hardware, software, network, wireless, mobile, and workplace technology issues
• Support site projects, facility upgrades, automation initiatives, and technology deployments
• Manage technology assets and hardware lifecycle activities, including deployment, refresh, inventory, and replacement
• Partner with local operations, IT teams, and vendors to maintain technology performance and drive issue resolution
• Document support activities, identify recurring issues, and contribute to continuous improvement efforts
• Ability to travel up to 40% within the assigned territory and participate in an on-call rotation supporting critical business operations
• Other projects or duties as assigned

Required Education and Experience

• Bachelor's Degree in Information Systems, Computer Science, or a related discipline with 1 to 2 years of related experience or High School Diploma/General Education Degree (GED) and 3 to 5 plus years of specific experience
• Experience supporting end-user devices, Microsoft 365, and business applications across Windows, Android, and iOS platforms
• Knowledge of networking fundamentals, including LAN/WAN and wireless technologies

Preferred Education and Experience

• Bachelor's Degree
• Experience supporting manufacturing, distribution, beverage, or consumer packaged goods (CPG) operations
• Experience with warehouse technologies, endpoint management, mobile device management, and workplace technology solutions
• Experience with ServiceNow or similar IT service management (ITSM) platforms
• Experience supporting technology deployments, project implementations, and operational technology initiatives Relevant certifications such as ITIL, Cisco, CompTIA, Microsoft, or Apple

Benefits

At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.

Equal Opportunity Employee & Physical Demands

Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.

Background Check and Drug Screening

Offers of employment are contingent upon successful completion of a background check and drug screening.

Pay Transparency

Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.