Field Inventory Team Lead - 1st Shift

Stryker; San Antonio (TX); On-site; USD 64,000 - 94,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan

Job summary

Stryker is hiring a Field Inventory Team Lead to drive efficient branch operations by managing inventory accuracy and analyzing performance metrics. You will support customers and healthcare professionals, improve service processes, and lead projects that enhance operational excellence and customer satisfaction.

The role requires strong inventory control experience, a valid driver’s license, and the ability to lift up to 50 lbs.

Qualifications

• Bachelor’s degree in business or related, or 6+ years of relevant experience.
• Valid driver's license with good driving record.
• Ability to lift, push, pull and carry up to 50 lbs.
• Ability to work flexible hours, including weekends and evenings.
• Experience in people management.
• Warehouse/inventory control experience in a demanding, fast-paced environment.
• Proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.); SAP, Power BI.

Responsibilities

• Cycle count inventory across hospital and office locations; reconcile counts with logs; count all branch inventory annually.
• Analyze branch operations metrics and productivity; track service levels; resolve discrepancies.
• Provide phone support to sales and healthcare professionals; document interactions and actions taken.
• Distribute materials and maintain records of inventories and shipments; manage storage methods.
• Dispose of damaged items per procedures.
• Provide coaching to improve service levels and internal processes.
• Engage with customers professionally to build positive relationships.
• Lead long-term projects and report progress to management.

Skills

Driver's license

Lift 50 lbs

Flexible schedule

People management

Inventory control

Warehouse experience

MS Outlook

MS Excel

MS Word

MS Access

ERP systems

SAP

Power BI

Education

Bachelor’s degree in business or related, or 6+ years of relevant experience

Tools

ERP systems

SAP

Power BI

Job description

What You Will Do

As the Field Inventory Team Lead, you will drive efficient branch operations by managing inventory accuracy, analyzing performance metrics, supporting customers and healthcare professionals, improving service processes, and leading projects that enhance operational excellence and customer satisfaction.

• Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year; understand and implement procedures to manage inventory shelf life and expiry records
• Manage, report, and analyze branch operations metrics and productivity, track service levels and problem solve any discrepancies
• Provide phone support for inquiries from sales and healthcare professionals; occasionally perform responsibilities in Hospital/Operating room setting; keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken
• Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions; prepare and maintain records and reports of inventories, shortages and/or shipments; determine proper storage methods, identification, and stock location
• Dispose of damaged or defective items following procedures
• Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Carry out long-term projects and keep management informed of progress from start to finish.

Schedule

• 1st Shift: Mon – Fri, 8am start
• On-call rotation, required

What You Will Do

As the Field Inventory Team Lead, you will drive efficient branch operations by managing inventory accuracy, analyzing performance metrics, supporting customers and healthcare professionals, improving service processes, and leading projects that enhance operational excellence and customer satisfaction.

• Cycle count inventory in various hospital and office locations throughout territory; reconcile counts with company inventory logs; submit adjustments; responsible to count all branch inventory at least once per annual year; understand and implement procedures to manage inventory shelf life and expiry records
• Manage, report, and analyze branch operations metrics and productivity, track service levels and problem solve any discrepancies
• Provide phone support for inquiries from sales and healthcare professionals; occasionally perform responsibilities in Hospital/Operating room setting; keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken
• Issue or distribute materials, products, parts, and supplies based on information from incoming requisitions; prepare and maintain records and reports of inventories, shortages and/or shipments; determine proper storage methods, identification, and stock location
• Dispose of damaged or defective items following procedures
• Provide coaching, feedback and guidance to improve service levels, internal processes and customer support methodology
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
• Carry out long-term projects and keep management informed of progress from start to finish.

Required

What you need

• Bachelor’s degree in business or related, or 6+ years of relevant experience in lieu of a degree
• Valid Driver’s license with good driving record
• Ability to lift, push, pull and carry up to 50 lbs
• Ability to work flexible hours, as needed to support the business needs, including weekend and evening call/participate in rotational on call as needed

Preferred

• Experience in people management
• Demonstrated warehouse/inventory control experience in a demanding, fast-paced environment
• Demonstrated proficiency in MS Outlook, Excel, Word and Access, ERP systems (including data analysis tools i.e. queries, pivot tables, etc.); SAP, Power BI

$64,400 - $94,400 USD Annual

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.