OnSite Specialist - Lihue, HI

Stryker; Honolulu (HI); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock Purchase Plan

Wellbeing program

Job summary

Stryker is seeking a Field Service professional to provide clinical surgical support by managing OR equipment, anticipating device needs during procedures, and maintaining devices across shifts, including on-call and overnight scenarios.

The role requires OR experience, strong communication and troubleshooting skills, and the ability to document data accurately while adhering to HIPAA and facility policies. Travel to other accounts may be required.

Qualifications

• Operating Room experience and knowledge of anatomy, procedures and techniques preferred.
• Basic computer skills including Microsoft Office are essential.
• Strong verbal and written communication, interpersonal and organizational skills are essential.

Responsibilities

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the OR staff and surgeon during procedures.
• Troubleshoots and maintains Stryker equipment and related devices.
• Works with surgeons, OR personnel, central processing, biomedical staff and other personnel.
• Maintains knowledge of equipment and disposable products through Stryker education programs.
• Provides physicians and OR personnel with information on new and current products.
• Records and reports data metrics monthly with accuracy.
• Maintains up-to-date account information and vendor credentialing.
• Records and reports surgical procedure information accurately.

Skills

Operating Room experience

Computer skills

Communication

Time management

Analytical skills

On-call readiness

Education

High School Diploma

Bachelor’s or Associate degree preferred

Job description

Position summary

Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management.

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Is responsible for trouble‑shooting and maintaining Stryker equipment and or other related devices.
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up‑to‑date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies, standards and procedures.
• Analyze and resolve both routine and non‑routine product issues expediently using independent judgment.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on‑call, overnight, and weekends; other accounts might require overnight travel.
• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time).

Essential duties & responsibilities

• Provides clinical surgical support by managing all relevant equipment.
• Anticipates related device needs of the O.R. staff and surgeon during surgical procedures.
• Is responsible for trouble‑shooting and maintaining Stryker equipment and or other related devices.
• Works with surgeons, O.R. personnel, central processing, biomedical and all other related personnel.
• Maintains knowledge base of equipment and disposable products through Stryker education training programs.
• Provide physicians and OR personnel with information on new and current products.
• Must be able to accurately and honestly record and report data metrics related to all specific job functions on a monthly basis.
• Responsible for maintaining up‑to‑date account information to ensure continuous high levels of service at the account; including all vendor credentialing required by the account.
• Accurately records and reports all surgical procedure information.
• Adheres to all Stryker and medical facility policies, standards and procedures.
• Analyze and resolve both routine and non‑routine product issues expediently using independent judgment.
• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Provide support/coverage on all shifts at your assigned account, as well as provide support/coverage at other account in and outside your region; other shifts might include on‑call, overnight, and weekends; other accounts might require overnight travel.
• Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time).

Education & special trainings

• High School Diploma or equivalent required.
• Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
• Applicable for Specialists working in Sterile Processing Department: HSPA CRCST Certification within 6 months of start date and on time yearly renewal

Qualifications & experience

• Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques preferred.
• Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.
• The ability to quickly, efficiently, and effectively troubleshoot issues in the moment in demanding, high stress situations.
• The ability to provide support/coverage, not only at your assigned account during your assigned shift, but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time)
• The ability to provide on‑call services as required by the hospital/account, which may include overnight and weekends. If the account contract includes on‑call services, you must be within 45 minutes driving distance from the account.
• The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.

Physical & mental requirements

• Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
• Excellent analytical skills.
• Excellent interpersonal skills.
• Excellent equipment problem‑solving skills.
• Excellent time management skills with ability to use independent judgment and critical thinking effectively.
• Must be able to explain and generate detailed guidelines and procedures.

$24.82 - $33.58 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.