Field Institute Programs Lead — Outdoor Education & Tours

Sequoia Parks Conservancy; California; On-site; USD 27,000 - 43,000; Full time

Job summary

Sequoia Parks Conservancy is seeking a Field Institute Programs Coordinator to power the operational engine of our educational and adventure offerings in Sequoia National Park. The role splits time between essential administrative coordination and hands-on program delivery, including cave tours, guided hikes, and private trips.

You’ll manage bookings, coordinate events like the Dark Sky Festival, provide excellent customer service, and help shape program growth with budgeting and reporting.

Qualifications

• Proven background in program coordination, administrative support, operations, or customer service.
• Proficiency with Microsoft Office and Google Workspace, and the ability to quickly master online booking and POS platforms.
• Valid driver’s license with a clean driving record, plus First Aid, CPR, and AED certifications (or willingness to obtain).
• Willingness to switch between desk tasks and outdoor field operations, with the stamina to hike several miles with gear.

Responsibilities

• Balance Office Logistics & Field Delivery: lead cave tours, guided hikes, stargazing, and private trips during peak demand or staff absences.
• Manage Reservation & Booking Platforms: oversee FareHarbor, build program listings, private itineraries, and annual lottery cycles.
• Deliver Exceptional Customer Service: be the primary contact for inquiries, bookings, cancellations, accessibility needs, and partner communications.
• Coordinate Signature Park Events: assist in planning and executing events like the Dark Sky Festival, coordinating logistics and volunteers.
• Support Billing & Program Growth: handle invoicing, track budgets, compile analytics, and assist leadership with reports.

Skills

Program coordination

Administrative support

Customer service

Tools

Microsoft Office

Google Workspace

FareHarbor

Job description

Sequoia Parks Conservancy is seeking a Field Institute Programs Coordinator to power the operational engine of our educational and adventure offerings in Sequoia National Park. The role splits time between essential administrative coordination and hands-on program delivery, including cave tours, guided hikes, and private trips.

You’ll manage bookings, coordinate events like the Dark Sky Festival, provide excellent customer service, and help shape program growth with budgeting and reporting.