Field Installation Technician - Southwest

ZipRecruiter; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in the A/V industry seeks a Field Installation Technician to perform installations and provide onsite support for their products. The role involves troubleshooting, customer interaction, and collaboration with engineering teams. Ideal candidates will have strong communication skills and technical expertise, with benefits starting from day one.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Holidays

PTO

EAP

FSA

Qualifications

• 2-4+ years of relevant technical experience, preferably in A/V.
• Ability to read wiring schematics and system drawings.

Responsibilities

• Install displays and A/V equipment at customer locations.
• Maintain and service installed products at customer sites.
• Provide training and certification to integrators onsite.

Skills

Interpersonal Skills

Customer Service

Communication

Documentation

Problem Solving

Education

Associates degree in a technical field

Tools

Microsoft Office

Job description

The Field Installation Technician will be responsible for performing field service, including installation and onsite support, on Planar hardware and software products. This includes troubleshooting and repairs for customer installations. The technician will collaborate with engineers to resolve field product issues.

What You'll Do:

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations, independently or with a team.
• Maintain and service installed products at customer sites.
• Set up and dismantle products for demos and trade shows.
• Report and escalate product issues.
• Work with Technical Support and Engineering to resolve issues beyond standard troubleshooting.
• Provide training and certification to integrators onsite when applicable.
• Document completed projects accurately.
• Support Tech Support/Helpdesk in answering customer technical requests via phone and email.
• Communicate end-user feedback and issues, and propose solutions.
• Maintain professional conduct and punctuality.
• Handle stress effectively and learn quickly in a fast-paced environment.

Who You'll Work With:

• External Customers
• Engineering Team
• Technical Support Team

Requirements

What You'll Need:

• Excellent interpersonal, customer service, and decision-making skills.
• Strong communication skills, both written and oral.
• Ability to document installations effectively.
• Understanding of order and escalation processes.
• Professional appearance and demeanor.
• Ability to work independently and efficiently.
• Comfort with hand tools.
• Basic electronics and connectivity knowledge.
• Understanding of HVAC and power requirements.
• Knowledge of A/V cables (HDMI, CAT 6).
• Ability to read wiring schematics and system drawings, including Visio and CAD.
• Knowledge of third-party control systems (Creston, AMX) and system integration is a plus.
• Government clearance is desirable.
• Ability to work on ladders for extended periods.
• Proficiency with Microsoft Office.

What You'll Need To Bring:

• Associates degree or equivalent in a technical field.
• 2-4+ years of relevant technical experience, preferably in A/V.

Other Requirements:

• Availability for occasional weekends and overtime.
• Heavy lifting capability.
• Extensive travel required.
• Valid driver’s license and personal vehicle with insurance.

Benefits

Benefits start from day one, including medical, dental, vision, insurance, 401k match, paid holidays, PTO, EAP, and FSA.

EEOC Statement:

Planar is an equal opportunity employer committed to diversity, inclusion, and a drug-free workplace.