Field Installation Technician (Des Moines, IA)

AssetWatch, Inc.; Des Moines (IA); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking startup revolutionizing the industrial manufacturing space with a game-changing condition monitoring platform. As a Field Installation Technician, you will play a pivotal role in ensuring client satisfaction through the installation and servicing of innovative monitoring solutions. This position offers the chance to engage with cutting-edge technology while traveling to various client sites. You'll collaborate with a dedicated team, troubleshoot technical issues, and contribute to the continuous improvement of our products. If you're passionate about making a real impact and growing your career in a dynamic environment, this opportunity is for you.

Benefits

Competitive Compensation Package

Equity Options

Comprehensive Benefits

401K Match

Unlimited PTO

Opportunity for Leadership Growth

Qualifications

• 1+ years of experience in field service industry desired.
• General knowledge of industrial manufacturing equipment and electronic systems.

Responsibilities

• Install, test, and service condition-based monitoring solutions at client sites.
• Provide on-site technical support and ensure customer satisfaction.

Skills

Field Service Experience

Technical Support

Troubleshooting Skills

Communication Skills

Organizational Skills

Customer Service

Ability to Multi-task

Education

High School Diploma

OSHA 10/30 Certification

Tools

Hand Tools

Air Tools

Industrial Networking Equipment

Job description

Field Installation Technician (Des Moines, IA)

Des Moines, IA

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking people to help lead the journey.

Position Overview
The Asset Reliability Technician reports to the ART, Regional Manager and is responsible for the installation, testing, and servicing of AssetWatch Condition Based Monitoring solutions at client sites based on defined specifications.

What You’ll Do:

• Physical ability to work in confined industrial environments; wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear.
• Ability to travel up to 70% of the time. Both Local and Regionally.
• Requires overnight and air travel.
• Occasional weekends and off hours required.
• Develops a cohesive knowledge of company products and overall ability to adapt them in varying customer environments.
• Ensures that all installed Vero product solutions are properly reviewed with assistance of the field coordination team.
• Provide on-site technical support for the industrial and manufacturing customer base to ensure complete customer satisfaction.
• Effectively troubleshoot and repair product installation when communication issues are present.
• Communicate and maintain installation and field service records.
• Manage and maintain service tools and inventory to ensure accountability of assigned company assets.
• Interact with customers in a friendly and professional manner and consistently represent the company image and brand positively.
• Communicates and interacts well with all customer personnel to gain their confidence and cooperation.
• Support product development team in evaluation and testing of existing and new product development.
• Maintain expense account and submit accurate records weekly.
• Work autonomously with minimal supervision.
• Requires professional communication skills and conduct.
• Demonstrate the desire and knowledge to understand and solve for customer needs.
• Provide customers with professional and courteous service, accurate information, continuous communication, and the ability to address their expectations appropriately.
• Ability to multi-task, prioritize and manage time effectively.
• Exceptional organizational skills; be results-oriented with a bias for action.
• Strong collaborator who can build trust and contribute to the success of the team.
• Ability to synthesize the vision of the CEO and senior leadership team and translate it into day-to-day tactical support of the organization.
• Must embrace a culture of accountability.
• Always behave ethically, act fairly, and take responsibility for accomplishing work goals.
• Strong written and verbal communication skills necessary to effectively convey ideas.

Who You Are:

• 1+ years of experience in the field service industry desired
• Experience with hand tools, air tools and large specialized tools specific to the job/project.
• General knowledge of industrial manufacturing equipment
• General knowledge of industrial electronic systems including enclosures, cabinets, chassis, electrical connectors, cabling, and mounting hardware.
• Familiarity with industrial networking equipment and protocols.
• Familiarity with vibration analysis and environmental tests including vibration and shock is preferred but not required.
• Familiarity with preventive and predictive maintenance, commissioning new systems and repair of associated equipment is preferred but not required.
• OSHA 10, prefer OSHA 30 certification - can be educated upon hiring.
• Fluency in English; other languages are a plus.
• Legally authorized to work in the USA, without sponsorship.

What We Offer:

AssetWatch is a remote-first rapidly growing startup providing a game-changing condition monitoring platform and mobile experience in the industrial manufacturing space.

• Competitive compensation package including equity options.
• Comprehensive benefits and 401K match
• Opportunity to make a real impact every day
• Opportunity to grow as a leader and build a team
• Unlimited PTO

#LI-REMOTE

Apply for this job

To be considered, you must live within a reasonable commute to Des Moines, IA. Please confirm if that's the case.

The role requires significant travel (~70%). In an effort to reduce travel we are currently hiring in areas of customer density.