Field Installation Technician

Nextlink Internet; Sulphur Springs (AL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Referral program

Retirement plan

Vision insurance

Job summary

Nextlink Internet is seeking a Field Installation Technician to perform on-site customer installations and service visits. The role involves installing Internet equipment, diagnosing issues, and ensuring service is restored efficiently at customer locations.

Responsibilities include configuring routers, wiring, and equipment upgrades while maintaining high-quality customer service. A valid driver's license and the ability to pass background checks are required.

Qualifications

• Must be professional in dress, speech, and manner.
• Ability to work independently with sound judgement.
• Must demonstrate accountability to prioritize, organize workload, and meet deadlines.
• Ability to work in a fast-paced environment while handling interruptions and changing priorities.
• Must have a love for technology and be willing to learn.
• Must pass a drug screening, criminal background check, and have a valid driver’s license with a clean driving record.

Responsibilities

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service.
• Install Internet service for new customers including mounting equipment and wiring.
• Configure routers and customer devices for access to services.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned by the supervisor.

Skills

Customer service

Professional appearance

Independent worker

Time management

Tech affinity

Job description

Company Overview

We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job description:

The Field Installation Technician requires excellent customer service skills and technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on site at customer locations both with a physical aspect of installing Internet equipment.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height, running Cat5-E or Fiber Optic cable from outside to the customer’s desired location.
• Configure routers and customer computers for access to Internet services.
• Perform equipment upgrades for existing customers
• Perform other duties as assigned

Skills:

• Must be professional in dress, speech, and manner.
• Ability to work independently, using sound judgement principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must pass a drug screening test, a criminal background check, have and maintain a valid DL with a safe/acceptable driving record in compliance with company policy.
• Must be able to use tools to install equipment.

Work Environment/Hazards:

• Working in outdoor elements such as cold, hot, precipitation and wind
• In proximity of heavy machinery and moving vehicles
• Moderate noise level
• Use of PPE

Physical Demands:

• Frequently moving, transporting, positioning objects of at least 60 pounds or more
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position
• Frequently required to use hand and power tools
• Must have the ability to climb extended heights upwards of 200 feet
• Employee weight and tools combines may not exceed 300-pound limit as specified by the manufacturer of safety equipment.

Working Hours/Days:

• 40 hours minimum
• Overtime as needed
• On Call as needed

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Affirmative Action (AAP/EEO Statement):

Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace.