Field Installation & Support Technician (Vehicle Systems)

Safe Fleet; Canton (GA); On-site; USD 50,000 - 80,000; Full time

Job summary

A fast-growing technology company in vehicle safety seeks a Field Installation & Support Technician to assist in deploying and supporting innovative solutions. This role involves traveling to customer sites to install, configure, and troubleshoot hardware, playing a crucial part in ensuring safety on the roads. Ideal candidates have a strong technical background and superior communication skills, committed to helping achieve the company's vision of zero accidents.

Qualifications

• 2+ years of experience in field service or technical support preferred.
• Experience with vehicle electronics or fleet management systems is a plus.
• Ability to lift up to 50 lbs and work in various environments.

Responsibilities

• Travel to customer sites to install and troubleshoot Safe Fleet equipment.
• Configure new installations to ensure systems are operational.
• Provide hands-on training to customers on system operation.

Skills

Problem-solving

Technical support

Customer service

Education

High school diploma or GED

Associate degree or technical certification in electronics or IT

Tools

Diagnostic equipment

Hand tools

Power tools

Job description

Field Installation & Support Technician (Vehicle Systems)

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About The Position

ABOUT THE POSITION

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world’s biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you’ll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We’re looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Job Summary

As a Field Installation & Support Technician, you will play a critical role in deploying and supporting Safe Fleet technology solutions on customer vehicles. This hands-on position involves traveling to customer sites to install, configure, and troubleshoot a variety of hardware components, ensuring each system is fully operational and ready for use.

Responsibilities

• Travel to customer locations across the U.S. and Canada to install Safe Fleet equipment, including: Main computing units and ECM Y-connectors, Touchscreen monitors and vehicle-mounted cameras, External sensors such as lift arm sensors, dual-position lift sensors, proximity sensors, and RFID readers
• Configure and verify new installations to ensure systems are online and functional
• Perform final commissioning and testing to confirm vehicles are “Ready for Dispatch”
• Diagnose and resolve hardware and system issues
• Replace or repair defective components, including reprogramming or re-imaging devices as needed
• Provide hands-on training to customers and technicians on system operation and maintenance
• Serve as a technical resource during and after installation
• Perform other related tasks as assigned to support the success of the Field Services team
  
  

Education And/Or Experience

• High school diploma or GED required
• Associate degree or technical certification in electronics, IT, or a related field preferred
• 2+ years of experience in field service, technical support, or equipment installation
• Experience working with vehicle electronics, telematics, or fleet management systems is a plus
• Proficient in using hand tools, power tools, and diagnostic equipment
• Familiarity with networking, wiring, and system configuration
• Ability to read and interpret technical diagrams and installation manuals
• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to work independently and manage time effectively
• Willingness to travel extensively (up to 75%) across the U.S. and Canada
• Valid driver’s license and clean driving record
• Ability to lift up to 50 lbs and work in various environmental conditions
  
  

At Safe Fleet, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Truck Transportation

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