Field Installation Supervisor — Lead & Grow

National OnDemand, Inc.; Sanford (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO

Medical

Dental

Vision

Short- and long-term disability

Life insurance

Employee Assistance Program (EAP)

401(k)

Job summary

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions across the United States. The Installation Supervisor will oversee field installation technicians, ensuring safety, quality, and on-time project delivery with strong leadership across multiple sites.

The role requires travel up to 50% and a hands-on approach to mentoring staff, coordinating schedules, and maintaining client satisfaction. Benefits include PTO, health and retirement plans.

Qualifications

• High School Diploma or equivalent required.
• 1-3 years of leadership experience.
• Possession of valid state issued driver’s license required.
• Must be able to pass a background check and drug screen.
• Candidates must have a minimum of five years of experience in a related discipline.
• Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels.
• Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction.
• Experience managing multiple locations and leading cross-functional teams.
• Operations supervision experience with scheduling and planning required.
• Excellent communication skills.
• Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word).
• Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training).
• Ability to establish and maintain effective working relationships with both internal and external customers.
• Strong, planning and reporting skills.
• Possess excellent verbal, written communication, and follow-up skills.
• Strong analytical and decision-making abilities.
• Self-motivated with the ability to motivate and influence others.
• Experience with Business and Residential installations to include FTTP/FTTH services.

Responsibilities

• Provides technical support, expertise, leadership and accountability for field team.
• Responsible for retention and training needs for field staff.
• Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.
• Supervise performance of field staff and responds to escalated issues in field.
• Communicate senior management directives to field staff and ensure compliance (Safety, etc.).
• Develops manpower schedules and loading to ensure contract and workload coverage.
• Site Visits to ensure QC of various projects; ensure conformance to client specifications and company requirements.
• Follows up on customer satisfaction issues and drives resolution.
• Onsite support & guidance for technical staff.
• Serves as safety champion for our company.
• Other duties as required or as assigned by senior leadership.

Skills

Leadership experience

Driver's license

Background check & drug screen

Multi-location leadership

MS Office Suite

Education

High School Diploma

Tools

MS Office Suite

Job description

National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions across the United States. The Installation Supervisor will oversee field installation technicians, ensuring safety, quality, and on-time project delivery with strong leadership across multiple sites.

The role requires travel up to 50% and a hands-on approach to mentoring staff, coordinating schedules, and maintaining client satisfaction. Benefits include PTO, health and retirement plans.