Field Installation Engineer

Jobtailor; Mission (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

ScriptPro is seeking a Field Service Installer/Technician to perform on-site installations of pharmaceutical automation equipment worldwide. You will ensure accurate, efficient deployments meeting pharmacy requirements and timelines, troubleshoot hardware and software, and uphold safety and regulatory standards.

The role requires strong mechanical and electrical skills, proficiency with Windows and Office, ability to travel up to 85%, valid passport, and excellent customer service in healthcare

Qualifications

• 2+ years in mechanical/tech field with driving trailer experience
• Proficiency with electrical/mechanical systems
• Windows OS, Office Suite, basic networking concepts
• Pharmaceutical automation knowledge a plus
• Ability to lift up to 70 lbs. and push 700 lbs.
• DOT compliance and travel readiness

Responsibilities

• Perform on-site installations of ScriptPro equipment worldwide
• Ensure installations meet project timelines and pharmacy requirements
• Troubleshoot hardware and software during installations
• Adhere to safety, regulatory and company policies
• Assemble, install, and align ScriptPro equipment with precision
• Connect electrical components and adapt to different standards
• Utilize Windows OS and Office for documentation
• Communicate clearly with pharmacy staff and Field Operations
• Travel extensively, including international routes and customs
• Maintain DOT logs and drive safely with truck/trailer

Skills

Truck driving

Electrical knowledge

Windows OS

Microsoft Office

Customer service

Communication

Problem solving

Safety compliance

Mechanical skills

Networking basics

Job description

Responsibilities

• Perform on‑site installations of ScriptPro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
• Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
• Troubleshoot and resolve any technical issues that arise during the installation process, focusing on ScriptPro‑specific hardware and software in various settings
• Adhere to all company policies and procedures, including safety guidelines and pharmacy‑specific regulations
• Utilize mechanical skills to assemble, install, and adjust ScriptPro equipment, ensuring precise alignment and functionality
• Apply basic electrical knowledge to connect and configure electrical components within ScriptPro systems, using tools such as voltmeters and adapting to different electrical standards as needed
• Understand and adhere to safety protocols for both mechanical and electrical work in a pharmacy setting, including international safety standards
• Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport ScriptPro equipment, adapting to international driving regulations as necessary
• Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
• Ensure the safe transport of sensitive and valuable ScriptPro equipment and materials to installation sites, both domestically and internationally
• Manage the import and export of ScriptPro equipment through customs at border crossings, ensuring compliance with all relevant regulations
• Adhere to all international travel requirements and documentation standards
• Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to ScriptPro installations
• Demonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to ScriptPro system integration in diverse network environments
• Troubleshoot desktop and peripheral issues related to ScriptPro software and hardware effectively, including adapting to language and cultural differences
• Utilize the Internal Knowledge Base, installation specific SOPs and Siebel for information, documentation and support specific to ScriptPro products
• Utilize Sprout and other resources for self‑advancement in ScriptPro technologies
• Provide exceptional customer service to pharmacy staff and ScriptPro’s Field Operations personnel, ensuring their needs and requirements are met promptly and professionally
• Understand the sensitive nature of pharmacy operations and the collaborative role of Field Operations to ensure ScriptPro delivers outstanding customer service
• Communicate clearly and concisely, both verbally and in writing, with pharmacy clients, ScriptPro’s Field Operations, and internal team members, adapting to language barriers and cultural differences effectively
• Maintain a positive attitude and build strong rapport with pharmacy personnel and ScriptPro’s Field Operations representatives, demonstrating cultural sensitivity and awareness in all interactions
• Act as a liaison between the pharmacy and ScriptPro’s Field Operations, facilitating clear communication and problem‑solving to ensure seamless service delivery
• Proactively communicate with ScriptPro’s Field Operations regarding any on‑site issues or observations that may impact pharmacy operations or service quality
• Identify and resolve technical and logistical issues specific to ScriptPro installations effectively
• Use analytical skills to diagnose problems and implement solutions tailored to ScriptPro equipment, adapting to different technical environments and standards
• Demonstrate good decision‑making skills in challenging situations within a pharmacy environment, including international scenarios

Requirements

• 2+ years of related experience in a mechanical/technology field, with experience driving a truck and pulling a trailer
• Demonstrated proficiency with electrical and/or mechanical systems
• Proficiency in Windows OS, Microsoft Office Suite (Excel, Word, Outlook, Teams), and basic networking concepts
• General knowledge of industry best practices and technologies related to pharmaceutical automation
• Passing score on new hire aptitude test, technical training courses on ScriptPro systems, and ScriptPro provided certifications
• Ability to lift up to 70 lbs. and push up to 700 lbs. on wheels to move ScriptPro equipment
• Ability to perform physical tasks as required for the job, including working in tight spaces within pharmacy environments
• Ability to pass DOT Physical and driving road tests
• Ability to travel 85% of the time, including multi‑hour flights and long‑distance driving
• Valid driver's license and a clean driving record, including international driving experience if applicable
• Must have or be able to acquire a valid passport and be able to travel internationally without any disqualifying factors that would prevent entry into other countries
• Excellent customer service skills, particularly in a healthcare or pharmacy context
• Strong problem‑solving, analytical, and communication skills
• Ability to multitask and prioritize tasks effectively
• Positive approach, drive, and tenacity
• Strong work ethics and attention to detail, especially in a regulatory environment
• Ability to work independently and as part of a team, interact effectively with pharmacy staff from diverse cultural backgrounds
• Commitment to continuous learning and improvement in ScriptPro technologies
• Cultural sensitivity and awareness