Field Install Technician

Neu-Ion, Inc.; Baltimore, Northern (MD, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Neu-Ion, Inc. seeks a skilled field service technician to perform routine maintenance on high-purity water treatment systems at customer facilities in the Baltimore area.

You will diagnose, repair, and service equipment, maintain detailed service records, and communicate findings to customers and supervisors while prioritizing safety and quality. Strong mechanical aptitude and excellent communication are essential for this role.

Qualifications

• High school diploma or equivalent required, with 4–6 years industry-relevant experience.
• Strong mechanical aptitude and problem-solving skills are essential.
• Excellent verbal and written communication skills are required.
• Ability to manage confidential/proprietary information.
• Good organizational and basic computer skills are needed.
• Self-motivated, results-oriented and energetic with strong customer focus.
• Ability to understand instrumentation and controls; plumbing/electrical experience preferred but not required.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Perform routine maintenance on high purity water treatment systems at customer facilities (e.g., changing filters, water testing, tank exchanges, RO membranes, UV lamps).
• Remove/load media into backwashing vessels and rebuild control heads.
• Diagnose and repair water treatment equipment.
• Maintain trusted relationships with customers and ensure safety.
• Submit accurate service reports detailing maintenance and equipment performance.
• Participate in on-call rotation and drive to customer sites.
• Maintain accurate records and data collected at customer facilities.

Skills

Mechanical aptitude

Strong communication

Problem-solving

Customer service

Organizational skills

Basic computer skills

Self-motivated

Instrumentation & controls

Ability to lift 50-100 lbs

Valid driver’s license

Education

High school diploma or equivalent

Job description

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs routine maintenance on high purity water treatment systems at customer facilities. (i.e. Changing filters, water testing, tank exchanges, ro membranes, uv lamps/sleeves)
• Remove and load media into backwashing vessels along with rebuilding control heads
• Diagnose and repair water treatment equipment
• Maintains effective, trusted working relationship with customers
• Uses safe work practices driving to and from the shop, and at customer sites
• Maintenance of accurate records and communication of all data collected at customer facilities
• Prepare and submit to customer and superiors, service reports detailing maintenance/equipment performance
• Participate in "on- call" rotation

MINIMUM QUALIFICATIONS

• At minimum, high school diploma or equivalent required, with 4 to 6 years industry-relevant experience
• Must have a strong mechanical aptitude
• Excellent verbal and written communication skills
• Proficient in Problem-solving
• Ability to manage and maintain confidential and proprietary information
• Good organizational skills
• Basic computer skills
• Self-motivated, results-oriented, organized and energetic
• Ability to understand instrumentation and controls
• Plumbing/Electrical experience preferred, but not required
• Excellent customer service skills
• Ability to lift without physical restrictions
• Valid driver’s license and clean driving record

PHYSICAL DEMANDS

Physical Demands

• Lifting & Carrying-Regularly lift heavy equipment like water heaters, filtration units, pumps, and pipes (typically 50-100 lbs).
• Transport tools and materials in and out of work trucks and job sites.
• Manual Dexterity-Use a variety of hand and power tools- tightening fittings, cutting pipes, drilling, etc.
• Precision is key, especially when sealing joints or working in confined spaces.
• Bending, Kneeling & Crouching-Frequent squatting or kneeling to install systems under sinks, in crawl spaces, or basements.
• May have to maintain uncomfortable positions for extended periods.
• Climbing & Working at Heights-Climb ladders or stairs to access attics, roofs, or upper-floor plumbing systems.
• May need to balance while working on uneven surfaces.
• Standing & Walking-Long hours on your feet, often walking job sites or standing while installing equipment.
• Outdoor Exposure-Work in varying weather conditions - hot summers, cold winters, rain, snow- especially for outdoor or partially constructed building sites.
• Repetitive Motions-Repeated use of tools and similar motion patterns (tightening bolts, cutting, lifting) can take a toll on hands, wrists, shoulders, and back over time.
• Confined Spaces-Work in tight areas like under cabinets, crawlspaces, or utility closets, requiring agility and flexibility.