Field Install Technician

Socket.dev; Baltimore (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

Socket.dev is seeking a field service technician to perform maintenance on high-purity water treatment systems at customer sites in the Baltimore area. You will diagnose, repair, and optimize equipment while maintaining clear communication with customers and supervisors.

This role requires travel to customer facilities and on-call rotation. Candidates should have 4–6 years of relevant experience, strong mechanical aptitude, and solid problem-solving and interpersonal skills.

Qualifications

• High school diploma or equivalent required with 4–6 years of industry experience.
• Strong mechanical aptitude and ability to read and interpret instruments and controls.
• Excellent verbal and written communication, problem-solving, and customer service skills.
• Ability to manage confidential information, stay organized, and operate computer systems.
• Valid driver’s license with clean driving record; lifting heavy equipment is required.

Responsibilities

• Perform routine maintenance on water treatment systems at customer facilities, including filter changes, water testing, tank exchanges, RO membranes, and UV lamps.
• Remove and load media in backwashing vessels and rebuild control heads.
• Diagnose and repair water treatment equipment and maintain accurate service records.
• Maintain trusted relationships with customers and communicate data and reports effectively.
• Prepare and submit service reports detailing maintenance and equipment performance.
• Participate in on-call rotation to support customers.

Skills

Mechanical aptitude

Verbal and written communication

Problem-solving

Organizational skills

Basic computer skills

Instrumentation and controls

Customer service

Driving and safety

Physical stamina

Education

High school diploma or equivalent

Job description

Description

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs routine maintenance on high purity water treatment systems at customer facilities. (i.e. Changing filters, water testing, tank exchanges, ro membranes, uv lamps/sleeves)
• Remove and load media into backwashing vessels along with rebuilding control heads
• Diagnose and repair water treatment equipment
• Maintains effective, trusted working relationship with customers
• Uses safe work practices driving to and from the shop, and at customer sites
• Maintenance of accurate records and communication of all data collected at customer facilities
• Prepare and submit to customer and superiors, service reports detailing maintenance/equipment performance
• Participate in "on- call" rotation

MINIMUM QUALIFICATIONS

• At minimum, high school diploma or equivalent required, with 4 to 6 years industry-relevant experience
• Must have a strong mechanical aptitude
• Excellent verbal and written communication skills
• Proficient in Problem-solving
• Ability to manage and maintain confidential and proprietary information
• Good organizational skills
• Basic computer skills
• Self-motivated, results-oriented, organized and energetic
• Ability to understand instrumentation and controls
• Plumbing/Electrical experience preferred, but not required
• Excellent customer service skills
• Ability to lift without physical restrictions
• Valid driver’s license and clean driving record

PHYSICAL DEMANDS

Physical Demands

• Lifting & Carrying-Regularly lift heavy equipment like water heaters, filtration units, pumps, and pipes (typically 50-100 lbs).
• Transport tools and materials in and out of work trucks and job sites.
• Manual Dexterity-Use a variety of hand and power tools- tightening fittings, cutting pipes, drilling, etc.
• Precision is key, especially when sealing joints or working in confined spaces.
• Bending, Kneeling & Crouching-Frequent squatting or kneeling to install systems under sinks, in crawl spaces, or basements.
• May have to maintain uncomfortable positions for extended periods.
• Climbing & Working at Heights-Climb ladders or stairs to access attics, roofs, or upper-floor plumbing systems.
• May need to balance while working on uneven surfaces.
• Standing & Walking-Long hours on your feet, often walking job sites or standing while installing equipment.
• Outdoor Exposure-Work in varying weather conditions - hot summers, cold winters, rain, snow- especially for outdoor or partially constructed building sites.
• Repetitive Motions-Repeated use of tools and similar motion patterns (tightening bolts, cutting, lifting) can take a toll on hands, wrists, shoulders, and back over time.
• Confined Spaces-Work in tight areas like under cabinets, crawlspaces, or utility closets, requiring agility and flexibility.