Field Implementation Support Program Manager - School of Social Work

University of Illinois at Urbana-Champaign; Mount Vernon (IL); Hybrid; USD 78,000 - 82,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Retirement Plan

Paid time off

Tuition waivers

Job summary

University of Illinois at Urbana-Champaign is seeking a Field Implementation Support Program Manager for the School of Social Work. The role oversees statewide Field Implementation Support Program operations, providing leadership to a team of Specialists/Technicians and ensuring efficient use of resources.

The position emphasizes data-driven decision making, contract oversight, and collaboration with the FISP Director and IDCFS partners.

Qualifications

• Master's degree required in social services or related field.
• At least 6 years of experience in public-sponsored child welfare settings.
• 3+ years in supervision of staff and program management.

Responsibilities

• Provide leadership and coaching to FISP Specialists/Technicians.
• Oversee program operations, reporting, and contract oversight.
• Collaborate with stakeholders to implement program strategies and improve outcomes.
• Analyze data from the field to inform decisions and training proposals.
• Develop and maintain program protocols, procedures, and curricula.

Skills

Leadership

Supervision

Data analysis

Training & development

Communication

Education

Master's degree in Social Work/related field

IL license LCSW or LCPC

Tools

Qualtrics/Survey Monkey

SharePoint

Excel

Microsoft Office

Job description

Field Implementation Support Program Manager - School of Social Work

School of Social Work - Workforce Development, FISP

Located Statewide in Illinois

Job Summary

Oversee and manage Field Implementation Support Program operations, ensuring alignment with organizational goals and objectives. Provide leadership and coaching to a team of FISP Specialists/Technicians fostering a culture of excellence and accountability. Provide highly specialized workforce and organizational effectiveness functions. Responsible for managing aspects of program implementation, operations, management reporting and contract oversight. Collaboration with FISP Director to develop and implement program strategies, ensuring efficient utilization of resources and timely achievement of outcomes. Oversee data management and analysis activities, leveraging insights to inform decision-making and drive continuous quality improvement initiatives. Serve as the program's liaison with IDCFS, Child Welfare Contributing Agency management, the Office of Learning and Professional Development and other collateral entities.

Duties & Responsibilities

• Serve on the senior administrative team of the statewide Field Implementation Support Program contributing to strategic planning and decision-making processes.
• Manage all operational tasks for the assigned team of Specialists/Technicians providing direct supervision to assure staff meet programmatic and departmental expectations.
• Evaluate operational efficiency and effectiveness identifying areas for improvement and implementing solutions to enhance performance.
• Conduct on-boarding and pre-service preparation for Specialists/Technicians; track and collect staff reports.
• Implement team quality assurance practices and ensure team quality improvement.
• Collect, analyze, track and evaluate internal and external data in addition to data from the field to inform program decisions, recommend new initiatives and training proposals.
• Author program protocol and procedures, management reports and training curricula.
• Remain current regarding emerging trends, research findings, and best practices in relevant subject matters, incorporating new knowledge into program activities and initiatives.
• Participate and represent the program in various office, division, IDCFS meetings and training conferences as assigned.
• Serve as a liaison between the university and statewide program on programmatic issues.
• Represent the Department and University at conferences, symposia, trainings, and other public venues regarding topics related to the FISP program's goals and objectives and relevant subject matters of expertise and data.
• Collaborate with internal teams, programs and departments to develop training materials, resources, and tools to support program and practice implementation and capacity building efforts.
• Partner with IDCFS regarding transfer of learning strategies for training programs and work collaboratively with the Office of Learning and Professional Development and other collateral entities.
• Provide consultation and promote Departmental initiatives and practice improvement with key stakeholders.
• Provide outreach, consultation, support, training, professional development and coaching to field service managers, middle managers, agency executive leadership, area and regional administrators throughout the state.
• Utilize assigned IDCFS/U of I equipment (laptop, jetpack, copy, scan and LCD projectors, presenters, smartboards, and audio/video equipment), software programs, virtual platforms, various Microsoft Office products, Share Point, Excel, Qualtrics/Survey Monkey and D-Net appropriately and with proficiency as directed and required.
• As required, utilize various training functions of the IDCFS Learning and Development Center online learning management system.
• Other related duties to further the mission of the unit as assigned.

Work Schedule, Travel, or Other Job Expectations

Statewide travel required.

Minimum Qualifications

• Master's degree from an accredited college or university with course work in Social Work, Psychology or other recognized professional degree in human services.
• Professional experience of six (6) or more years in a public-sponsored, agency-based child welfare setting within a state system or its community partner agencies, providing direct child welfare casework services including Intact Family Services, Permanency/Foster Care, Investigations/Child Protection, Integrated Assessment, Child Welfare curriculum-based training facilitation/management, or other comparable human service experience.
• Three (3) of those years must include responsibility for supervision of child welfare direct service staff and/or management of child welfare services or other comparable human services. Other leadership experience will be considered.
• Experience with applying learning methodologies, such as coaching, transfer of learning, group facilitation, motivational interviewing, training and curriculum development.
• Possession of an appropriate and current Illinois license as a Licensed Clinical Social Worker (LCSW) or Licensed Clinical Professional Counselor (LCPC) at the time of hire.

Knowledge, Skills and Abilities

• Working knowledge of effective leadership practices, organizational change management strategies and implementation science.
• Working knowledge of established training, coaching and transfer of learning methodologies.
• Working knowledge of motivational interviewing, case study and clinical case presentation methodologies.
• Working knowledge of established evidence-informed child welfare practices and clinical interventions related to trauma and child maltreatment within family systems.
• Working knowledge of child and adolescent development, issues related to diagnosis and co-morbidity, and other behavioral health issues.
• Working knowledge of the Illinois Core Practice Model and family-centered, trauma-informed and strength-based practice application.
• Strong leadership and supervisory skills, the ability to critically think and problem solve, proficiency in data analysis.
• Program evaluation and report writing.
• Excellent communication and interpersonal skills and the ability to collaborate effectively with all stakeholders.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the search positing closes. The budgeted salary range for this position is $78,000 - $82,000. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. This position is not eligible for any type of sponsorship for work authorization. Hybrid work options may be available for this position with the ability to be on-site as needed per the University's Workplace Flexibility Policy.

Champaign-Urbana

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].